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- Tasks: Supervise library services and engage with the community to promote learning and culture.
- Company: Join a dynamic team at Bangor Carnegie Library, fostering a love for reading.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference in your community.
- Why this job: Be a key player in enhancing library services and supporting diverse community needs.
- Qualifications: A levels or equivalent, plus experience in customer service and teamwork.
- Other info: Opportunity for personal growth and development in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
Temporary (Cover until 30/06/2026) £15.48 per hour 36 hours per week:
Week 1: Monday to Friday 09:00–17:00, Wednesday 09:00–17:00, Thursday 14:00–21:00, Friday 09:00–17:00, Saturday 10:00–17:00
Week 2: Monday 13:00–20:00, Tuesday 09:00–17:00, Wednesday 09:00–17:00, Thursday 09:00–17:00, Friday 09:00–17:00, Saturday OFF
Main Purpose
Under the direction of the Line Manager to supervise the service points on a day-to-day basis and provide direct services to the public; to assist in the development of the service to meet the learning, information, leisure and cultural needs of the local community.
Main Roles and Responsibilities
- Ensure that all services are provided to consistently high standards and comply with current library policy and procedures with particular emphasis on:
- The operation of the circulation system appropriate to the service point
- Client care
- Assisting clients to make best use of the library service
- Providing an efficient and effective request service
- Assisting clients with reference and information enquiries
- Providing advice and assistance on library resources within or without the service.
- maintaining and developing community information,
- updating information relating to community profile,
- maintaining contacts with local community groups/agencies who use library premises as out centres or for courses, meetings, exhibitions etc.,
- managing the branch ‘what’s on’ diary.
Staff Management
- Manage, supervise and appraise the senior library assistant/s, library assistants and ancillary staff at the service point.
- Ensure the service point functions effectively by operating the timetable and duty rota.
- Ensure time-sheets are completed and returned accurately and on time.
- Lead and motivate staff to encourage maximum performance and provide appropriate opportunities for communication.
- Supervise staff to ensure consistently high standards are maintained:
- staff performance (including attendance, timekeeping etc.)
- staff morale
- staff welfare.
Essential Criteria:
- Qualifications and Experience
- a minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ experience working with the public in a customer focused environment within the last five years OR a minimum of three years’ experience, working with the public in a customer focused environment within the last six years
- experience of contributing to the promotion and delivery of front line customer services to a diverse range of people
- experience of using current Information Communication Technology (ICT) systems/applications in a work context
- experience of working in partnership OR collaboration with internal and/or external customers
- experience of working effectively within a team environment to meet organisational goals/objectives.
- ability to work a mix of mornings, afternoons, evenings and weekends, both at base and in other service points as required to support business need
- have no criminal record which would prevent working with children and/or adults at risk.
Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation. We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted. Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.
Branch Library Manager in Bangor employer: PLATINUM RECRUITMENT
Contact Detail:
PLATINUM RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Library Manager in Bangor
✨Tip Number 1
Get to know the library scene in your area! Visit local libraries, chat with staff, and understand what makes them tick. This will help you tailor your approach when you apply and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former library staff on LinkedIn or at community events. They can provide insider info about the job and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to library management and customer service. Think about specific examples from your past experiences that highlight your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Branch Library Manager in Bangor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Library Manager role. Highlight your customer service experience and any relevant qualifications to show us you're the right fit!
Showcase Your Passion: In your cover letter, let us know why you’re excited about working in a library environment. Share any personal experiences or projects that demonstrate your commitment to community engagement and literacy.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position as soon as possible.
How to prepare for a job interview at PLATINUM RECRUITMENT
✨Know Your Library Policies
Familiarise yourself with the library's policies and procedures before the interview. This will show that you understand the importance of maintaining high standards in service delivery and client care, which is crucial for the Branch Library Manager role.
✨Demonstrate Community Engagement
Be prepared to discuss how you would promote library services to diverse community groups. Think of specific activities or programmes you could implement to engage children, adults, and elderly people, showcasing your ability to meet the cultural and leisure needs of the local community.
✨Showcase Your Team Management Skills
Since you'll be supervising staff, come ready with examples of how you've successfully managed a team in the past. Highlight your experience in motivating staff, maintaining morale, and ensuring high performance, as these are key aspects of the role.
✨Prepare for Client Interaction Scenarios
Anticipate questions about handling client complaints and providing excellent customer service. Think of real-life examples where you've resolved issues effectively, demonstrating your commitment to client satisfaction and your ability to work under pressure.