Administrative and Support Officer

*Closing: 4^th October*

Administrative and Support Officer

Great Victoria St, Belfast

Temporary Ongoing

£13.45 per hour

22.5 hours per week

Main Purpose

The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.

Main Roles and Responsibilities

• Acting as the first point of contact which may include dealing with emotive situations or distressed callers and escalating as appropriate.
• Telephone engagement with people who have recently experienced crime

Reception duties which include welcoming clients and volunteers to the office, dealing with face to face enquiries from members of the public and maintaining the reception area.
Providing administrative support to the staff and volunteers

• Administration of the Criminal Injuries Compensation Scheme within statutory deadlines until first decision from Compensation Services is received.
• Timely and accurate logging of information on our client management system, liaising with clients and other agencies to gather and distribute the required information to meet the Scheme requirements.
• Sending letters and emails and filing all relevant information in line with internal processes.
• Maintaining a client booking system to ensure availability of rooms and facilities for clients and volunteers.
• Maintaining office equipment, equipment register and stationery supplies.
• Full compliance with all financial, HR and other corporate responsibilities as appropriate to the post.
• Ensure that all policies, particularly those relating to Health & Safety and Equal Opportunities are applied.
• The above detail of main responsibilities is not intended to be an exhaustive listing and the post-holder may be expected to accept additional / amended responsibilities in line with the organisation's needs. Such additions / amendments will be in line with the capabilities of the post-holder.

Essential Criteria:

(Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)

5 GCSE's /O' levels / Equivalent including English and Maths grade C or above with a minimum of one years' experience in the provision of an effective administration service in an office environment

Or

Three years' experience in the provision of an effective administration service in an office environment

Skills and Experience

• Proven organisational skills in an administrative environment
• Proven interpersonal skills, both verbal and written, to effectively engage clients in a positive client focused manner.
• Experience of dealing with confidential information - both verbal and written
• Experience of dealing sensitively with people who have experienced challenging situations
• Proven record of valuing accuracy and attention to detail within your work
• The post holder must be proficient in the use of Microsoft Office packages
• Experience of inputting data into an organisational case management system and applications

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.

We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible.

Please note only those candidates shortlisted may be contacted.

**Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. **

Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.