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- Tasks: Assist in delivering library services and support clients with their information needs.
- Company: Join a community-focused library dedicated to enriching lives through learning and culture.
- Benefits: Flexible working hours, engaging environment, and opportunities for personal growth.
- Other info: Work includes a mix of shifts, including evenings and weekends.
- Why this job: Make a positive impact in your community while gaining valuable experience in customer service.
- Qualifications: Five GCSEs including English and Maths; experience in customer service is essential.
The predicted salary is between 24000 - 36000 £ per year.
Under the direction of the line manager the postholder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.
Responsibilities
- Assist clients to make best use of services and facilities through.
- Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet).
- Processing requests.
- Helping clients to select and use all library resources and facilities.
- Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure.
- Registering clients.
- Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
- Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include.
- Shelving, tidying, maintaining books and other resources.Circulation e.g.: issue, discharge, and renewal procedures for all resources.Operation of information communication technology relevant to the post.
- Assist with collation of statistics and maintenance of appropriate records as required.
- Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
- Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.
Skills and Qualifications
- A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
- At least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
- Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information.
- Experience of working in a team environment.
- Good oral and written communication skills.
- 6. be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
- Have no criminal record which would prevent working with children and/or adults at risk.
Further Information
Working Pattern.Week 1 and Week 2.Monday – 1:30pm-5pm.Tuesday – 10am-4pm.Wednesday – 2pm-6pm.Thursday – OFF.Friday – 1:30PM-5PM.Saturday – 9:30AM-1PM.
Area: Derry or Londonderry
Closing date: 04 Sep 2025
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Library Assistant employer: Platinum Recruitment NI Ltd
Contact Detail:
Platinum Recruitment NI Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant
✨Tip Number 1
Familiarise yourself with the library's services and resources. Understanding what the library offers will help you assist clients more effectively and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Gain experience in customer service, especially in environments that involve working with diverse groups, including children and older adults. This will not only enhance your CV but also prepare you for the face-to-face interactions you'll have as a Library Assistant.
✨Tip Number 3
Brush up on your ICT skills, particularly in using library management systems and online resources. Being tech-savvy will make you a valuable asset to the team and show that you're ready to handle the digital aspects of the job.
✨Tip Number 4
Network with current library staff or volunteers to gain insights into the role and the work environment. They can provide tips on what the hiring managers are looking for and may even offer advice on how to stand out in your application.
We think you need these skills to ace Library Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and working with diverse groups. Emphasise any roles where you've assisted clients or worked in a library setting.
Craft a Strong Cover Letter: In your cover letter, express your passion for library services and community engagement. Mention specific experiences that demonstrate your ability to assist clients and handle enquiries effectively.
Showcase Communication Skills: Since good oral and written communication skills are essential, provide examples in your application of how you've successfully communicated with clients or resolved complaints in previous roles.
Highlight Teamwork Experience: Discuss your experience working in a team environment. Provide examples of how you contributed to team goals and maintained high standards in service delivery, as this is crucial for the role.
How to prepare for a job interview at Platinum Recruitment NI Ltd
✨Know the Library Services
Familiarise yourself with the library's services and resources. Understand how they cater to the community's needs, as this will help you answer questions about how you can contribute to enhancing these services.
✨Demonstrate Customer Service Skills
Prepare examples from your past experience where you've successfully assisted clients, especially in a face-to-face setting. Highlight your ability to handle enquiries and resolve complaints effectively.
✨Showcase Teamwork Experience
Be ready to discuss your experience working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, as teamwork is crucial for this role.
✨Communicate Clearly
Practice your oral and written communication skills. During the interview, ensure you articulate your thoughts clearly and concisely, as good communication is key in a library assistant role.