At a Glance
- Tasks: Join the Zoo Crew to provide amazing customer service and assist with tours and events.
- Company: Belfast Zoo, a fun and vibrant place to work.
- Benefits: Gain valuable experience, flexible hours, and a chance to work with animals.
- Other info: Perfect for students looking for a dynamic and engaging job.
- Why this job: Be part of a team that creates unforgettable experiences for visitors.
- Qualifications: Must have a driving licence and experience in customer service.
The predicted salary is between 1200 - 1600 € per month.
To be responsible to the Shift Supervisors for the operation of all front of house and customer service duties, including admissions, the visitors centre and souvenir shop functions. To ensure a high standard of customer service and cleanliness on the site.
Responsibilities
- Deal with visitors entering the relevant site, signposting, providing venue information, conducting tours, receiving fees for admission and participating in all zoo wide promotions.
- Promote and process all commercial packages, including issuing and re-issuing membership cards and maintaining the database.
- Carry out all duties required in the souvenir shop including selling goods, re-stocking, maintaining stock levels, receiving and checking goods inwards, signing delivery notes, pricing and merchandising as required.
- Ensure service and stock levels maximise sales and comply with Trading Standard regulations.
- Conduct regular stock checks and provide accurate information to management as required.
- Maintain cleanliness levels on the site, removing waste, emptying bins in public and staff areas, and disposing of packaging and other materials from the Visitor Centre and adjoining administration building in accordance with council procedures.
- Undertake general and specific cleaning duties, individually or as part of a team throughout all parts of the site.
- Operate and use mechanical and electrical cleaning and polishing equipment.
- Assist and take part in the organisation of promotional campaigns, events and activities.
- Assist in the preparation of display material for exhibitions and education projects.
- Undertake general and specific labouring duties as directed.
- Demonstrate the use of mobility scooters and record appropriate documentation.
- Provide administrative back up to the shift supervisors and other relevant zoo staff.
- Be responsible for allocated cash floats and the operation and cashing up of allocated tills and reconciliation of cash at point of sale in accordance with council procedures.
- Perform appropriate end of day procedures.
- Act promptly upon all comments/complaints in a positive and friendly manner and in accordance with council procedures.
- Administratively assist with first aid, recording accident or incident details, filling out accident or incident reports, and reporting all incidents to management through appropriate channels.
- Drive the department's vehicles, as assigned, and maintain journey/incident/accident logs in line with operational procedures.
- Be responsible for driving Belfast Zoo visitors or other persons around the Belfast Zoo site in a professional manner.
- Follow allocated driving routes and schedule when driving visitors or other persons as required.
- Ensure the official vehicles are in a clean, roadworthy condition, both externally and internally.
- Inform management of any defects, mechanical or other, pertaining to the official vehicles.
- Participate in training as deemed necessary for the responsibilities of the post holder.
- Act as a tour guide to Belfast Zoo visitors and other persons as required.
- Conduct tours within Belfast Zoo and its grounds in an efficient and professional manner.
- Keep the tour routes, format and content under active review and make recommendations to management for improvements where appropriate.
- Assist in the implementation of an effective booking process for tours as directed by management.
- Assist all visitors by answering queries, escorting on tour route and issuing literature when required.
- Assist in the development of an effective tour script to be delivered to visitors.
- Participate in all induction and in-service training provided by Belfast City Council.
- Act in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.
- Undertake the duties in such a way as to enhance and protect the reputation and public profile of the Belfast City Council.
- Undertake such other relevant duties as may, from time to time, be required.
Skills and Qualifications
- Driving licence and experience.
- Applicants must possess a full, current driving licence which enables them to drive in Northern Ireland, or have access to a form of transport which will enable them to meet the requirements of the post in full.
- Demonstrate at least one year’s relevant experience of cash handling and dealing with enquiries from customers, and general and specific cleaning duties.
- Team working skills: the ability to work as a member of a team and on their own initiative.
- Customer care skills: an understanding of the principles of customer care and the ability to respond appropriately to the needs of customers.
- Oral communication skills: effective communication skills with the ability to provide information and advice to other members of staff and the general public.
- Health and safety awareness skills: an understanding of the health and safety responsibilities attached to the post to ensure the safety of other council employees and members of the public.
- Written communication skills: a good standard of literacy with the ability to process membership schemes whilst maintaining the database and providing accurate information when conducting regular stock checks.
- Numerical skills: good numerical skills with the ability to undertake cash reconciliations, numerical computation and manual stock taking duties.
Zoo Crew in Belfast employer: Platinum Recruitment NI Ltd
Belfast Zoo is an exceptional employer, offering a vibrant work culture that prioritises customer service and teamwork. Employees benefit from comprehensive training opportunities, a supportive environment, and the chance to engage with visitors in a meaningful way while contributing to the conservation of wildlife. Located in the scenic surroundings of Belfast, staff enjoy a unique workplace that combines nature with community engagement, making every day rewarding.
Contact Detail:
Platinum Recruitment NI Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Zoo Crew in Belfast
✨Tip Number 1
Get to know the zoo! Familiarise yourself with the animals, exhibits, and visitor services. This way, when you chat with potential employers or during interviews, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you deal with visitors, answer questions, or handle complaints. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Connect with current or former zoo staff on social media or at local events. They might have insider tips or even refer you for the job. Plus, it shows you're genuinely interested in being part of the zoo community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any new roles that pop up, so you never miss an opportunity!
We think you need these skills to ace Zoo Crew in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've dealt with visitors or customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to the relevant experiences and skills that match the job description. This helps us see why you're a great fit for the Zoo Crew!
Highlight Your Teamwork Experience:Since this role involves working as part of a team, don’t forget to mention your teamwork skills. Share instances where you collaborated with others to achieve a goal, as we love seeing candidates who can work well with their colleagues.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you'll be able to provide all the necessary information we need to consider your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Platinum Recruitment NI Ltd
✨Know Your Customer Service Basics
Since the role involves a lot of customer interaction, brush up on your customer service skills. Think about examples where you've gone above and beyond for a customer or handled a difficult situation. Be ready to share these stories during the interview!
✨Familiarise Yourself with the Zoo
Do some research on Belfast Zoo! Understand its mission, the types of animals they have, and any current events or promotions. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Teamwork Skills
This job requires working as part of a team, so be prepared to discuss your experiences in collaborative environments. Think of specific instances where you contributed to a team goal or helped resolve a conflict among team members.
✨Prepare for Practical Scenarios
You might be asked how you'd handle specific situations, like dealing with a complaint or managing cash at the till. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
