Duty Manager Scotland in Windermere

Duty Manager Scotland - £31,900 | Permanent | Aberfeldy Ready to take the next step in your Front Office or Hotel career? This is a very exciting and unique opportunity to join a beautiful resort in the Scottish Highlands in Aberfeldy, as a Duty Manager, supporting the Resort Manager and playing a key role in the day-to-day running of the property. With a varied role, supporting the front office operations, guest experience and team support, this is a fantastic opportunity for an experienced Duty Manager looking for career development within a welcoming hospitality environment. What's in it for you? £31,900 per annum 40 hours per week | Full-time, permanent Accommodation available Opportunity to work across the UK providing holiday and sickness cover Resort privilege programme and employee discounts Generous holiday entitlement Employee Assistance Programme (EAP) Free parking Referral programme Excellent training and development opportunities Training in Pool Plant, Emergency Pool Responder, Fire Training, First Aid, Environmental Management, Inspired Hospitality and Train the TrainerKey Responsibilities As a Duty Manager, you'll report to the Resort Manager and support the smooth running of the resort, with a strong focus on Front Office, Back Office and overall guest experience. Support the Resort Manager with the daily operation of the property Supervise the Reception operation and monitor service standards Support with team on-boarding, inductions and ongoing development Coordinate room allocations and accommodation operations Carry out room inspections to ensure high standards of cleanliness, safety and presentation Respond to and resolve guest, member and owner queries professionally Handle operational issues and ensure a positive guest experience Support Meet the Manager sessions and build strong relationships with guests and owners Maintain accurate operational records and documentation Liaise with other departments to ensure the smooth running of the hotel Complete all required company training and compliance coursesWhat we're looking for We're looking for a confident hospitality professional with previous Duty Manager, Front Office experience who enjoys taking responsibility and delivering excellent service. Previous hotel experience in a Duty Manager, Front Office Supervisor or Reception Supervisor position Experience in recruitment, onboarding & training of new team members Strong customer service and communication skills Excellent organisation and attention to detail A confident and professional approach when dealing with guests The ability to manage competing priorities in a busy hospitality environment A genuine passion for delivering high service standardsIf you're ready to take your next step as a Duty Manager in Aberfeldy, Scotland, this is a fantastic opportunity to develop your Front Office and hospitality experience while working alongside an experienced Resort Manager. Apply now! Job Number │ 49043S/INDFOH Location │ Aberfeldy Role │ Duty Manager Scotland Please note that this role is not in Windermere. Platinum Recruitment is acting as an Employment Agency in relation to this vacancy