At a Glance
- Tasks: Provide remote IT support and ensure top-notch customer service.
- Company: Reputable telecoms and IT provider with over 30 years' experience.
- Benefits: 23 days holiday, pension scheme, sick pay, and contributions towards IT equipment.
- Other info: Supportive team environment with excellent career progression.
- Why this job: Kickstart your IT career with valuable training and growth opportunities.
- Qualifications: Enthusiasm for IT support and a good understanding of Windows and Microsoft 365.
We're seeking a motivated 1st Line IT Support Engineer to join a dynamic team in Dorset. If you're passionate about IT, eager to develop your technical skills, and enjoy delivering outstanding customer service, this role offers a fantastic entry point into the IT and telecoms industry.
Why apply for this 1st Line IT Support Engineer apprenticeship?
- 23 days holiday plus bank holidays, increasing to 25 after 2 years
- Salary sacrifice pension scheme with 3% employer contribution
- Opportunities for enhanced sick pay after 1 year and subsequent increases
- Death in service benefit after 1 year of service
- Contributions towards IT equipment and upgraded desk chair
- Free parking on-site
- Supportive environment within a reputable telecoms and IT provider with over 30 years' experience
Key Responsibilities:
This role involves providing remote technical support and ensuring high-quality customer service:
- Provide 1st Line diagnosis and resolution, aiming for high first-time fix rates
- Respond to technical issues via telephone, email, and service portals, escalating when necessary
- Manage your workload to meet SLAs and customer expectations
- Log and handle all service tickets accurately throughout their lifecycle
- Build strong relationships with clients through professional and timely support
- Maintain clear documentation using ticketing systems and knowledge bases
What we're looking for:
We welcome candidates who are eager to learn and align with our values:
- Enthusiastic about IT support and customer service
- Good understanding of Windows, Microsoft 365, and network basics preferred
- Confident in troubleshooting hardware and software issues
- Able to work accurately under pressure and meet deadlines
- Full UK driving license and a proactive, 'can do' attitude
- Previous experience in a helpdesk or managed service environment is advantageous
If you're looking for your first step as a 1st Line IT Support Engineer in Dorset and want to develop your skills within a growing company, we'd love to hear from you. Apply now and start your journey in IT support today!
1st Line Engineer in Three Legged Cross employer: Platinum Recruitment Consultancy
Join a dynamic hotel and conference venue in Birmingham as an Events Supervisor, where you'll thrive in a supportive team environment that prioritises your professional growth. With competitive pay starting from £15.00 per hour, a Monday to Friday schedule, and excellent career progression opportunities, this role offers a fulfilling path in the hospitality industry. Experience the unique advantage of working in a busy setting that values collaboration and exceptional guest experiences.
Contact Details:
Platinum Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer in Three Legged Cross
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Platinum Recruitment Consultancy.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Platinum Recruitment Consultancy is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Platinum Recruitment Consultancy, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Platinum Recruitment Consultancy directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace 1st Line Engineer in Three Legged Cross
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Platinum Recruitment Consultancy want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Platinum Recruitment Consultancy, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
