At a Glance
- Tasks: Create unforgettable guest experiences and provide top-notch concierge assistance.
- Company: Join a prestigious 5-star luxury hotel team in Ascot.
- Benefits: Competitive salary, service charge, discounts, and complimentary stays.
- Other info: Enjoy career development and generous employee rewards.
- Why this job: Be part of a dynamic team that values exceptional customer service.
- Qualifications: Experience in luxury hospitality and a full UK driving licence required.
The predicted salary is between 13 - 14 £ per hour.
Join a luxury 5-star team in Ascot with outstanding benefits, career development and exceptional rewards. Are you an experienced Guest Service Assistant looking to take the next step in your hospitality career? This exciting opportunity in Ascot offers the chance to work within a prestigious luxury property where delivering exceptional guest experiences is at the heart of everything you do. If you're passionate about customer service and enjoy creating memorable first impressions, this could be the perfect role for you.
Why apply?
- Salary of £26,576.80 per annum, plus up to £5,000 service charge
- Complimentary overnight stays with breakfast within the hotel group
- 50% food and beverage discount at selected restaurants
- Very generous employee introductory scheme
- Team awards and incentive programmes
- Contributory pension scheme from your start date
- Life assurance cover
- Complimentary laundered uniform
- Free meals whilst on duty
- Complimentary internet access in team areas
- Interest-free season ticket loan
- Occupational health support, including subsidised massage treatments and health clinics
- Complimentary eye test for VDU users
Key Responsibilities
- Welcoming guests with a warm and professional approach
- Providing concierge style assistance, including directions and local recommendations
- Escorting guests and assisting with luggage handling
- Safely parking and retrieving guest vehicles
- Driving estate buggies and providing local shuttle transfers
- Maintaining accurate luggage records and driveway presentation
- Delivering discreet, personalised customer service
- Working closely with colleagues across all departments to exceed guest expectations
- Following all health and safety procedures and maintaining required certifications
- Supporting the wider team with additional duties as business needs require
What we're looking for:
- Previous experience in a luxury, five-star hospitality environment
- A full UK or EU driving licence & at least 3 years' UK driving experience for the relevant vehicle type
- A minimum age of 21 years
- Excellent communication and organisational skills
- A passion for delivering exceptional guest experiences
- A professional, well-presented and flexible approach
- A strong team-focused attitude
If you're looking for your next opportunity as a Guest Service Assistant around Ascot, we'd love to hear from you. This is a fantastic chance to join a luxury hospitality team where your skills will be recognised and rewarded. Apply now to begin your next career move.
Guest Service Assistant in Sunningdale employer: Platinum Recruitment Consultancy
Join a dynamic hotel and conference venue in Birmingham as an Events Supervisor, where you'll thrive in a supportive team environment that prioritises your professional growth. With competitive pay starting from £15.00 per hour, a Monday to Friday schedule, and excellent career progression opportunities, this role offers a fulfilling path in the hospitality industry. Experience the unique advantage of working in a busy setting that values collaboration and exceptional guest experiences.
Contact Details:
Platinum Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Sunningdale
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Platinum Recruitment Consultancy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Platinum Recruitment Consultancy
Don't be shy about reaching out to Platinum Recruitment Consultancy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant in Sunningdale
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Platinum Recruitment Consultancy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
