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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional aftersales service and manage customer relationships.
- Company: Join a prestigious automotive brand known for excellence and innovation.
- Benefits: Competitive salary, stable hours, and opportunities to work with luxury vehicles.
- Why this job: Step up your career in a high-performing environment with a focus on customer satisfaction.
- Qualifications: Experience as a Service Advisor and proficiency in Kerridge DMS required.
- Other info: Enjoy a dynamic role with a supportive team and growth potential.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Location: Poole
Employer: Main Dealer
Salary: £35,000 OTE
Are you an experienced Service Advisor looking to step into a Service Team Manager role with one of the world's most iconic prestige brands? A premium retail group in Poole is looking for a professional, customer-focused leader to manage the end-to-end aftersales experience for their clients. This is a high-performing environment where attention to detail and workshop profitability are key. Join a team that prides itself on excellence. If you are a Kerridge-proficient Service Advisor ready for the next step, we want to hear from you.
Responsibilities
- Customer Management: Receive customers and their vehicles in a professional manner, discussing and confirming all technical requirements.
- Workshop Liaison: Work closely with the technician team to achieve the highest performance levels and ensure work is completed to schedule.
- Technical Advice: Keep customers informed on vehicle status, providing clear technical and commercial advice on repair work and cost estimates.
- Sales Growth: Actively promote aftersales services, accessories, and optional extras in a consultative manner.
- Data Accuracy: Ensure all vehicle and customer data is correctly captured and updated via the Kerridge DMS.
- Administration: Process repair orders, ensure accurate invoicing, and manage warranty documentation and parts identification.
Key Candidate Requirements
- Technical Experience: A proven background as a Service Advisor within the automotive industry is essential.
- System Knowledge: Kerridge DMS experience is an absolute requirement for this role.
- Communication: Exceptional customer service skills with the ability to anticipate client needs.
- Education: Maths GCSE at Grade 5 (C) or above.
- Professionalism: Applicants must be immaculately presented and hold a full UK Driving Licence.
Salary & Benefits
- Competitive OTE: Up to £34,968 per annum.
- Stable Hours: Monday to Friday 08:00 - 18:00 (one late finish until 18:30 per week). Saturdays (08:00 - 14:00) on a rota basis, paid as additional hours.
- Prestige Brand: Work with a global leader in automotive luxury and engineering.
Service Team Manager employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Team Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Kerridge DMS knowledge. Be ready to discuss how you've used it in your previous roles and how it can benefit the team you're looking to join. Show them you're not just a candidate, but the right fit!
✨Tip Number 3
When you get that interview, don’t just talk about your experience—bring examples! Share specific instances where you’ve improved customer satisfaction or boosted workshop profitability. Numbers and stories stick in people’s minds!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Team Manager role. Highlight your experience as a Service Advisor and any relevant skills, especially your Kerridge DMS knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your customer management skills and how you've contributed to workshop profitability in the past.
Showcase Your Communication Skills: Since this role requires exceptional customer service skills, make sure to demonstrate your communication abilities in your application. We love candidates who can anticipate client needs and provide clear advice, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around aftersales services. Familiarise yourself with the Kerridge DMS system, as it’s a must for this role. Being able to discuss technical aspects confidently will show that you're ready to step up.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your ability to motivate others and ensure high standards in customer service.
✨Customer-Centric Mindset
This role is all about providing an exceptional customer experience. Think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you would handle difficult situations and keep clients informed throughout the service process.
✨Dress to Impress
First impressions matter, especially in a premium retail environment. Make sure you’re immaculately presented for the interview. This not only reflects professionalism but also shows that you understand the brand's values and standards.
