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- Tasks: Manage bookings and provide excellent customer service during night shifts.
- Company: Join a popular hotel in the vibrant heart of London.
- Benefits: Enjoy 4 nights on, 4 nights off with competitive pay and potential for permanent role.
- Why this job: Perfect for night owls who thrive in a dynamic environment and love helping guests.
- Qualifications: Previous hotel reservations experience and strong customer service skills required.
- Other info: Earn up to £250 by referring friends through our referral scheme.
Location: London
Salary / Rate of pay: Up to £14.00 per hour
Platinum Recruitment is working in partnership with a popular hotel in the heart of London and we have a fantastic opportunity for a Night Reservations Agent to join the team on an initial temporary basis that does have the potential to lead to permanent.
What's on offer:
- 4 nights on / 4 nights off
- 12-hour shifts
- 7.00pm to 7.00am
Key Responsibilities:
- Manage incoming calls, emails, and online bookings efficiently and professionally
- Process reservations accurately, ensuring all guest requirements are met
- Provide detailed information about room types, rates, and hotel amenities
- Upsell room upgrades and additional services when appropriate
- Handle guest queries and complaints with tact and diplomacy
- Maintain up-to-date knowledge of promotions, special offers, and local events
- Collaborate with other departments to ensure smooth operations
- Prepare daily reports and handover notes for the morning shifts
Requirements:
- Previous experience of hotel reservations
- Ability to work independently and maintain focus during night hours
- Flexibility to work weekends on a rotation basis
- Exceptional customer service and problem solving skills
- Attention to detail and accuracy
- Strong organisational and multi-tasking skills
- Opera Cloud is essential
Sound like the role for you? Then we would like to hear from you! Click Apply Now and one of the team will be in touch to discuss this Night Reservations Agent role in London.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Reservations Agent - Nights employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Nights
✨Tip Number 1
Familiarise yourself with Opera Cloud, as it's essential for this role. Consider taking an online course or watching tutorial videos to boost your confidence and demonstrate your commitment to mastering the system.
✨Tip Number 2
Research the hotel and its amenities thoroughly. Knowing the ins and outs of what they offer will help you answer guest queries effectively and upsell services during your interview.
✨Tip Number 3
Practice handling common customer service scenarios that may arise during night shifts. Being able to showcase your problem-solving skills in real-time will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reservations Agent - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations and customer service. Emphasise any previous roles where you managed bookings or handled guest queries, especially during night shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention your ability to work independently at night and your exceptional problem-solving skills, as these are crucial for the Reservations Agent role.
Highlight Relevant Skills: In your application, specifically mention your familiarity with Opera Cloud and any other reservation systems you've used. Also, include your organisational skills and attention to detail, which are essential for processing reservations accurately.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a popular hotel in London. Mention your willingness to learn and adapt, as well as your flexibility to work weekends, which will demonstrate your commitment to the role.
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Showcase Your Customer Service Skills
As a Reservations Agent, exceptional customer service is key. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in previous roles. This will demonstrate your ability to manage guest queries and complaints effectively.
✨Familiarise Yourself with Opera Cloud
Since experience with Opera Cloud is essential for this role, make sure you brush up on your knowledge of the system. If you have prior experience, be ready to discuss specific functionalities you've used and how they helped streamline your work.
✨Understand the Hotel's Offerings
Research the hotel where you're applying. Know their room types, rates, and amenities so you can confidently discuss them during the interview. This shows your genuine interest in the position and helps you answer questions about upselling effectively.
✨Prepare for Night Shift Challenges
Working nights can be challenging, so be prepared to discuss how you plan to stay focused and maintain productivity during those hours. Share any strategies you have for managing your time and energy levels while working overnight.
