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- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join a vibrant hotel team in stunning Devon, dedicated to exceptional guest service.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and potential accommodation.
- Why this job: Perfect for those who love hospitality and want to make guests smile every day.
- Qualifications: Previous customer service experience is preferred; strong communication skills are essential.
- Other info: Flexible shifts available, with opportunities for apprenticeships and referral bonuses.
The predicted salary is between 21330 - 29760 £ per year.
Location: Devon
Salary / Rate of pay: £25,396.80 p.a.
Are you ready to join a dynamic team where no two days are the same? We are looking for an enthusiastic hotel Receptionist to provide top-notch service at a beautiful client in Devon.
What's in it for you?
- Employee Assistance Programme
- Service Charge - Equal share pro-rated according to contracted hours
- Bonus Scheme - Eligible after successful completion of a 3-month probation period
- Accommodation - Subject to availability
- Apprenticeships via HIT Training available
- Discounts or free food
- Shuttle service provided
Salary £25,396.80 p.a.
Why choose our client based in Guernsey?
If you enjoy putting a smile on a guest's face, working in a breathtaking environment, and are passionate about providing excellent service, then this is a fantastic opportunity to do all those things.
Reception Responsibilities:
- Checking guests in and out
- Manage the PMS system (Guestline), including room allocations
- Respond to any inquiries via email and phone
- Prepare a catering list with important information and make sure the kitchen and front of house are aware
- Manage a comprehensive handover to the following shift
- Help guests with local enquiries, bookings, tickets, and travel arrangements
- Responsible for guest security and ensuring their belongings are labelled correctly
- Assist with other general duties as and when required
Desired qualifications & skills:
- Experience: Previous experience in a hospitality or customer service role is desired
- Communication Skills: Excellent verbal communication skills with a friendly demeanour to interact effectively with guests from diverse backgrounds
- Flexibility: Willingness to work varied shifts, including nights, weekends, and holidays as needed
- A Team Player: Ability to work collaboratively within a team environment while also being self-motivated when working independently
- IT Skills: Understanding of PMS systems and Guestline knowledge would be advantageous
Ready to make your mark? Click Apply Now to discuss the hotel Receptionist role in Devon. Let's take your career to the next level together!
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Receptionist employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the establishment will help you answer guest inquiries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be interacting with guests from diverse backgrounds, practice being friendly and approachable to create a welcoming atmosphere.
✨Tip Number 3
Gain some experience with property management systems (PMS), especially Guestline if possible. This knowledge will set you apart and show that you're ready to hit the ground running.
✨Tip Number 4
Be prepared to discuss your flexibility in working varied shifts. Highlighting your willingness to work nights, weekends, and holidays will demonstrate your commitment to the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise your communication skills and any previous roles that involved guest interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you are drawn to this specific hotel and how your skills align with their needs, particularly in providing excellent service.
Highlight Flexibility and Teamwork: In your application, stress your willingness to work varied shifts and your ability to collaborate within a team. Provide examples of how you've successfully worked in a team environment in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you successfully handled guest inquiries or resolved issues, highlighting your friendly demeanour and communication skills.
✨Familiarise Yourself with the PMS System
Understanding the Property Management System (PMS) is key for this role. If you have experience with Guestline or similar systems, be ready to discuss it. If not, do some research on how these systems work and be prepared to learn quickly.
✨Demonstrate Flexibility and Team Spirit
The job requires working varied shifts, so be prepared to discuss your availability and willingness to adapt. Share examples of how you've worked collaboratively in a team environment, showcasing your ability to support colleagues and contribute positively.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the hotel, its culture, and the team you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
