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- Tasks: Lead the front office team and create amazing guest experiences daily.
- Company: Join a busy 4-star hotel in London's vibrant Docklands area.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and life insurance.
- Other info: Opportunity to earn up to ÂŁ250 through our referral scheme.
- Why this job: Make a lasting impact while developing your leadership skills in hospitality.
- Qualifications: Experience in hotel management and proficiency in Opera PMS required.
The predicted salary is between 24000 - 32000 ÂŁ per year.
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Role: Reception Manager
Location: London
Salary / Rate of pay: ÂŁ32,000 p.a.
Are you a hospitality enthusiast who enjoys creating unforgettable guest experiences? Do you have fantastic leadership skills? If so, we at Platinum Recruitment have an exciting opportunity just for you! We\’re collaborating with a busy 4-star hotel in the Docklands area of London, and we\’re looking for a dedicated Reception Manager to join their front office team. We can’t wait to hear from you!
What’s in it for you?
Besides the fantastic opportunity to show your talent and develop as a key member of the team, and for a National brand of hotels? Take a look at some of the perks on offer:
* Discounted hotel room rates for family and friends
* An extra day of holiday for your birthday
* Life and Vision insurance
* Discounts on F&B within the group
* Wagestream
* Life insurance
Package
Salary ÂŁ32,000 p.a.
Why choose our client based in London?
Looking for a new opportunity to put your customer service skills to the test? With a wide range of amenities and a loyal following of frequent guests, you will have the chance to take charge and make a lasting impression.
Reception Manager Responsibilities?
* Oversee the daily operations, including supervising the team and managing guest interactions
* Report directly to the Front Office Manager and serve as the departmental lead in their absence, ensuring smooth daily functioning and team support.
* Take responsibility for additional tasks assigned by senior management, demonstrating accountability
* Provide proactive leadership by actively working at the reception desk
* To set an example. Attend daily briefings and meetings as needed. Organise and lead team briefings, meetings, and training sessions
* Lead by example in every aspect of guest interaction and team conduct
Desired qualifications & skills:
* Experience in either a supervisory or assistant manager role within the hotel front office
* Proficient in Opera PMS
* Well organised with time management
* Flexible to work shifts, including weekends and holidays
* Ability to remain calm and focused in a busy environment
Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Reception Manager role in London and become a vital part of our client’s exceptional team!
Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Helen Davies
Job Number: 933089 / INDFOH
Job Role: Reception Manager
Location: London
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
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Reception Manager employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel and its amenities. Knowing the ins and outs of the establishment will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the hospitality industry. Attend local events or join online forums where you can connect with current employees or other professionals who might provide insights about the hotel and its culture.
✨Tip Number 3
Prepare to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or resolved guest issues, as this will be crucial for the Reception Manager role.
✨Tip Number 4
Showcase your knowledge of Opera PMS during discussions. If you have experience with this system, be ready to explain how you've used it effectively in past roles, as it's a key requirement for this position.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory or management roles. Emphasise your skills in customer service and team leadership, as these are crucial for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create unforgettable guest experiences. Mention specific examples from your past roles that demonstrate your leadership skills and how you can contribute to the hotel’s success.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Opera PMS and your ability to manage time effectively. These skills are essential for the role and will help you stand out to the hiring team.
Show Enthusiasm: Express your excitement about the opportunity to work at a busy 4-star hotel in London. Let them know why you want to join their team and how you can make a positive impact on their operations and guest experiences.
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team in the past, highlighting your ability to motivate and support your colleagues.
✨Familiarise Yourself with Opera PMS
Since proficiency in Opera PMS is a requirement, make sure you brush up on your knowledge of this system. If possible, practice using it or review its features so you can confidently discuss your experience during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a busy environment. Think of specific situations where you had to remain calm under pressure and how you handled guest interactions effectively.
✨Emphasise Customer Service Excellence
The role revolves around creating unforgettable guest experiences. Be ready to share stories that illustrate your commitment to exceptional customer service and how you’ve gone above and beyond for guests in previous roles.