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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional aftersales service and manage customer relationships.
- Company: Join a prestigious automotive brand known for luxury and excellence.
- Benefits: Competitive salary, stable hours, and opportunities for professional growth.
- Why this job: Step up your career in a high-performing environment with a global leader.
- Qualifications: Experience as a Service Advisor and proficiency in Kerridge DMS required.
- Other info: Work Monday to Friday with occasional Saturday shifts; enjoy a dynamic team culture.
Location: Poole
Employer: Main Dealer
Salary: £35,000 OTE
Are you an experienced Service Advisor looking to step into a Service Team Manager role with one of the world's most iconic prestige brands? A premium retail group in Poole is looking for a professional, customer-focused leader to manage the end-to-end aftersales experience for their clients. This is a high-performing environment where attention to detail and workshop profitability are key.
The Role
As a Service Team Manager, you are responsible for your own dedicated group of customers. You will act as the primary link between the client and the workshop, ensuring that every vehicle is managed efficiently, expectations are exceeded, and the workshop operates at maximum capacity.
Key Responsibilities:
- Customer Management: Receive customers and their vehicles in a professional manner, discussing and confirming all technical requirements.
- Workshop Liaison: Work closely with the technician team to achieve the highest performance levels and ensure work is completed to schedule.
- Technical Advice: Keep customers informed on vehicle status, providing clear technical and commercial advice on repair work and cost estimates.
- Sales Growth: Actively promote aftersales services, accessories, and optional extras in a consultative manner.
- Data Accuracy: Ensure all vehicle and customer data is correctly captured and updated via the Kerridge DMS.
- Administration: Process repair orders, ensure accurate invoicing, and manage warranty documentation and parts identification.
Key Candidate Requirements:
- Technical Experience: A proven background as a Service Advisor within the automotive industry is essential.
- System Knowledge: Kerridge DMS experience is an absolute requirement for this role.
- Communication: Exceptional customer service skills with the ability to anticipate client needs.
- Education: Maths GCSE at Grade 5 (C) or above.
- Professionalism: Applicants must be immaculately presented and hold a full UK Driving Licence.
Salary & Benefits:
- Competitive OTE: Up to £34,968 per annum.
- Stable Hours: Monday to Friday 08:00 - 18:00 (one late finish until 18:30 per week). Saturdays (08:00 - 14:00) on a rota basis, paid as additional hours.
- Prestige Brand: Work with a global leader in automotive luxury and engineering.
Join a team that prides itself on excellence. If you are a Kerridge-proficient Service Advisor ready for the next step, we want to hear from you.
If you are interested please contact Alfie quoting job number.
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Service Team Manager in Poole employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at prestige brands. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their brand and what they stand for. Tailor your answers to reflect how your experience aligns with their goals.
✨Tip Number 3
Practice your customer service skills! As a Service Team Manager, you'll need to demonstrate exceptional communication and problem-solving abilities. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Team Manager in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Team Manager role. Highlight your experience as a Service Advisor and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your customer management skills and how you've contributed to workshop profitability in the past.
Showcase Your Technical Knowledge: Since Kerridge DMS experience is a must, make sure to mention your familiarity with it in your application. We love candidates who can hit the ground running, so don’t hold back on showcasing your technical expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around the Kerridge DMS system. Be ready to discuss how you've used it in your previous roles and how it can benefit the workshop's efficiency.
✨Customer-Centric Mindset
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you anticipated client needs and exceeded their expectations, as this is crucial for a Service Team Manager.
✨Showcase Leadership Skills
As a potential leader, be ready to talk about your experience managing teams or projects. Highlight any instances where you motivated others or improved team performance, as this will demonstrate your capability to lead effectively.
✨Dress to Impress
First impressions matter! Ensure you present yourself immaculately, reflecting the prestige of the brand you'll be representing. A professional appearance can set the tone for a successful interview.
