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For Companies At a Glance
- Tasks: Lead the night operations at a luxury hotel, ensuring top-notch guest experiences.
- Company: Join a stunning 5-star hotel known for its exceptional service and beautiful spa.
- Benefits: Enjoy free meals, discounts, social events, and a £1,000 referral bonus!
- Why this job: Be part of a dynamic team in a prestigious setting with growth opportunities.
- Qualifications: Must have experience in hospitality and a valid driver's license.
- Other info: Exciting chance to work in a vibrant environment with a focus on customer satisfaction.
The predicted salary is between 34000 - 40000 £ per year.
Job Description
Role: Night Guest Services Manager
Location: Ascot
Salary / Rate of pay: £34,000 per annum + £3500 – £4000 Service Charge per annum
Platinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Night Guest Services Manager to join their team.
What's in it for you?
Take a look at some of the perks on offer:
- Complimentary stays
- 50% off at bars and restaurants within the group
- Free Meals on Duty
- Social events throughout the year
- Learning and development opportunities
- £1,000 Refer a friend bonus scheme
Package
£34,000 per annum + £3500 – £4000 Service Charge per annum
Why choose our Client?
Our client is a beautiful 5 star hotel that boasts an exceptional spa. Our client prides themselves in delivering exceptional customer service and upholds their brand standards.
What's involved?
As a Night Guest Services Manager you will be responsible for overseeing the nightly running of Front of House, handling and overseeing complaints and running nightly reports. A driver is essential for this role due to location.
Sound like the role for you? Then we would love to hear from you!
Click Apply Now and one of the team will in touch to discuss this Night Guest Services Manager role in Ascot.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Kendal Swanepoel
Job Number: 929430 / INDFOHF&B
Job Role: Night Guest Services Manager
Location: Ascot
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
AMRT1_UKCT
Night Guest Services Manager employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Manager
✨Tip Number 1
Familiarize yourself with the hotel’s brand standards and customer service philosophy. This will help you align your experience and values with what they are looking for in a Night Guest Services Manager.
✨Tip Number 2
Highlight any previous experience you have in managing front-of-house operations, especially during night shifts. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Since a driver is essential for this role, make sure to mention your driving experience and any relevant qualifications. This shows that you are prepared for the logistical demands of the position.
✨Tip Number 4
Engage with the hotel’s social media or community events if possible. This can give you insights into their culture and help you make a personal connection when you apply.
We think you need these skills to ace Night Guest Services Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Guest Services Manager position. Understand the responsibilities and requirements, such as overseeing Front of House operations and handling complaints.
Tailor Your CV: Customize your CV to highlight relevant experience in guest services and management. Emphasize any previous roles that involved customer service excellence and leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the hotel's brand standards. Mention specific experiences that demonstrate your ability to manage night operations effectively.
Highlight Relevant Skills: In your application, make sure to highlight key skills such as problem-solving, communication, and team management. These are crucial for the Night Guest Services Manager role.
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Showcase Your Customer Service Skills
As a Night Guest Services Manager, exceptional customer service is key. Be prepared to share specific examples of how you've handled guest complaints or provided outstanding service in previous roles.
✨Demonstrate Leadership Experience
Highlight your experience in managing teams and overseeing operations. Discuss any relevant situations where you successfully led a team during challenging times, especially during night shifts.
✨Familiarize Yourself with the Hotel's Standards
Research the hotel’s brand and its service standards. Understanding their values and how they deliver exceptional experiences will show your commitment and alignment with their goals.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to handling guest complaints or emergencies during the night shift, and think through your responses in advance.
