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- Tasks: Lead a dynamic reservations team and enhance guest experiences while driving commercial success.
- Company: Exciting property business in Poole with a focus on growth and teamwork.
- Benefits: Competitive salary, additional leave, casual dress, and employee discounts.
- Why this job: Make a real impact in a fast-paced environment with genuine career progression opportunities.
- Qualifications: 5 years in commercial reservations and strong leadership skills required.
- Other info: Join a supportive culture with access to company events and a cycle to work scheme.
The predicted salary is between 32000 - 38000 £ per year.
We are recruiting for a driven Reservations Manager to join a dynamic organisation based in Poole. This is an exciting opportunity for an experienced reservations professional ready to take full ownership of performance, people, and profitability. If you thrive in a fast-paced environment and enjoy balancing guest experience with commercial results, this Reservations Manager position in Poole offers genuine scope to make an impact.
Why apply for this Reservations Manager role?
- You’ll earn a salary of £32,000‑£38,000.
- Additional leave.
- Casual dress and a supportive working culture.
- Access to company events and team socials.
- Enrollment in a company pension scheme.
- Cycle to work scheme.
- Employee discounts.
- Referral programme.
- Opportunity to take a sabbatical.
Key Responsibilities
- Lead, train and manage the reservations team to deliver fast, accurate, customer-focused booking services.
- Conduct regular 1:1s, appraisals and manage monthly rotas.
- Oversee the full reservations process from enquiry to confirmation.
- Personally handle complex, VIP or high-value bookings.
- Ensure all booking platforms are managed daily with no missed opportunities.
- Work closely with senior leadership on pricing strategies and promotions.
- Analyse booking trends to maximise occupancy and yield.
- Build strong relationships with guests and corporate clients.
- Produce performance reports and maintain system accuracy.
What we’re looking for
- 5 years of experience in commercial reservations roles.
- At least 3 years of experience in a supervisory or managerial position.
- Strong leadership and people-management skills.
- Excellent customer service and communication abilities.
- Confidence using reservations systems, PMS and Microsoft Office.
- Commercial awareness with the ability to analyse data and make decisions.
- Ability to perform under pressure in a fast-paced environment.
If you’re currently working as a Hotel Sales Manager, Property Manager, or an experienced senior reservations professional ready to step up, this could be your ideal next move. If you’re looking for your next challenge as a Reservations Manager in Poole, we’d love to hear from you. Apply now and take the next step in your career.
Reservations Manager in London employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to reservations management. Think about how you can showcase your leadership skills and experience in handling complex bookings. We want you to shine when it comes to discussing your past successes!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service abilities, as well as any relevant reservations management experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Reservations Manager role. Share specific examples of how you've led teams and improved booking processes in the past. Let us know what excites you about this opportunity!
Showcase Your Commercial Awareness: Since this role involves analysing booking trends and making strategic decisions, be sure to mention any experience you have with data analysis or pricing strategies. We love candidates who can think commercially and help us maximise occupancy and yield.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Know Your Numbers
As a Reservations Manager, you'll need to demonstrate your commercial awareness. Brush up on key metrics like occupancy rates and booking trends relevant to the company. Be ready to discuss how you've used data in past roles to drive performance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous positions. Think about specific challenges you faced and how you motivated your team to achieve results. This will show that you're not just a manager, but a leader who can inspire others.
✨Master the Art of Customer Service
Since this role involves balancing guest experience with commercial results, be prepared to share stories that highlight your customer service skills. Discuss how you've handled complex or VIP bookings and turned challenging situations into positive outcomes.
✨Familiarise Yourself with the Company
Research the property business and its booking platforms before the interview. Understanding their unique selling points and recent promotions will help you tailor your responses and show genuine interest in the role and the company.