Parts Advisor in London

Parts Advisor - Barking | up to £30,000 + Overtime at Time & a Half

Stable, permanent role | 42.5 hours per week | Overtime paid at time and a half

We are recruiting for an experienced Parts Advisor to join a successful and growing Parts Department in Barking. This is a great opportunity for someone with at least two years' parts experience who enjoys working with customers, supporting engineers and keeping a busy depot running smoothly.

You’ll join an established team where your product knowledge, customer service skills and ability to keep things organised will be valued.

Why apply / What's in it for you?

• You’ll earn up to £30,000 per year, with overtime paid at time and a half
• You’ll work a 42.5-hour week
• You’ll have the opportunity to develop your parts knowledge within an established team
• You’ll work closely with experienced workshop and field engineers
• You’ll have a varied role covering customer service, stock control, ordering and deliveries
• You’ll have the chance to build strong relationships with customers and develop your product knowledge

Key Responsibilities

As a Parts Advisor, you’ll play an important role within the depot, supporting both customers and the engineering team.

• Deal with customer orders received by telephone, email, online, trade counter and sales staff
• Answer incoming internal and external calls and take ownership of customer enquiries
• Order parts and attachments for workshop and field engineering jobs
• Identify suitable parts using catalogues and price lists
• Order, receive, store and monitor stock levels
• Support the service team with estimates for retail work
• Identify opportunities for additional sales and suitable product alternatives
• Ensure parts are correctly invoiced before leaving the stores area
• Deliver parts and attachments to customers using a company van
• Operate a forklift truck safely and responsibly
• Complete administration accurately and maintain a clean, organised depot

What we're looking for

You’ll need previous parts experience and a customer-focused approach, along with the ability to manage multiple demands in a busy environment.

• Minimum 2 years' experience as a Parts Advisor is essential
• Strong technical knowledge of parts and their applications
• Good customer service and communication skills
• Confident using computers, including basic Microsoft Word and Excel
• Good administration and organisational skills
• Forklift truck qualification
• Full UK driving licence
• Self-motivated, honest and reliable
• Able to work effectively as part of a team
• Comfortable working in a busy, pressurised environment

Job Number | INDPLANT | 49060

Location | Barking

Role | Parts Advisor

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