Custom Operations Supervisor - London | Lead key customer accounts with international exposure, strong benefits & career progression.
We're looking for an experienced Custom Operations Supervisor to join a leading global logistics organisation in London. If you have a strong background in customs, freight forwarding and customer operations and are ready to take ownership of key accounts, develop long-term relationships and influence operational performance, this could be an excellent next step in your career.
Why apply for this Import/Export Supervisor role?
You'll be joining an international business where your expertise and commercial approach can make a real difference:
- Competitive salary dependent on experience
- Progression opportunities within a global logistics organisation
- Private health insurance to support your wellbeing
- Life insurance for added peace of mind
- Bonus scheme rewarding performance and results
- Retirement plans to support your long-term future
- Opportunity to work with major international customers and stakeholders
- A varied role combining customs, operations, customer service and commercial development
- The chance to influence processes, improve efficiency and develop existing accounts
Key Responsibilities:
As an Import/Export Supervisor, you’ll take ownership of day-to-day operations across nominated customer accounts while acting as a key link between customers and internal teams.
- Oversee customer operations, service levels and contractual requirements
- Ensure customs compliance across nominated accounts
- Build and maintain strong local, regional and international customer relationships
- Support account development, commercial growth and continuous improvement
- Monitor volumes, revenue, profitability and operational performance
- Produce and review regular customs and financial reporting
- Coordinate customer teams and ensure consistent processes across the wider network
- Identify opportunities to improve efficiency, reduce costs and strengthen margins
- Attend customer meetings both on and off site
- Work closely with supply chain, logistics and internal management teams
- Lead projects and support the development of customer solutions
- Contribute to team development and wider business objectives
What we’re looking for:
We’re seeking an experienced logistics professional with strong customs knowledge and the confidence to manage both people and customer relationships.
- Minimum 5 years’ senior‑level experience within freight forwarding and customs
- Strong knowledge of customs regimes and international transportation
- Experience across import/export processes and supply chain operations
- Commercially aware with a proven track record in customer service
- Strong negotiation, presentation and project management skills
- Excellent communication and relationship-building abilities
- Confident using Microsoft Office and operational systems
- Able to manage multiple priorities while maintaining a strategic outlook
- Strong people skills with the ability to achieve results through others
- Additional languages would be advantageousIf you’re an experienced Custom Operations Supervisor looking for a role where you can combine customs expertise with customer relationship management and commercial development in London, we’d love to hear from you.
Location │ London
Role │ Custom Operations Supervisor
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Custom Operations Supervisor in London employer: Platinum Recruitment Consultancy
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Contact Details:
Platinum Recruitment Consultancy Recruitment Team
