At a Glance
- Tasks: Manage customer enquiries and process hire orders in a fast-paced environment.
- Company: Join a growing hire business with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, weekly pay, and wellbeing support.
- Other info: Great opportunity for career growth in Leeds.
- Why this job: Be part of a dynamic team and enjoy real career stability.
- Qualifications: Experience in hire control and strong customer service skills required.
The predicted salary is between 25000 - 32000 £ per year.
Join a growing hire business with strong benefits and real career stability. We're recruiting for a Hire Desk Controller to join a busy and expanding depot in Leeds. This is a fantastic opportunity for someone with experience in the tool or plant hire sector who enjoys working in a fast‑paced, customer‑focused environment and wants to be part of a supportive and growing team.
Why apply for this Hire Desk Controller role?
- Competitive salary depending on experience
- 25 days holiday plus bank holidays, increasing with service
- Weekly pay for added flexibility
- Covered by a life assurance scheme
- Access to wellbeing support services
- Referral bonus scheme
- Enrolled into a company pension
Key Responsibilities
- Handle incoming calls and manage customer enquiries efficiently
- Process hire orders from start to finish with accuracy
- Coordinate deliveries and collections to meet customer needs
- Liaise with drivers, workshop teams, and other depots
- Maintain accurate records for hires, returns, and transfers
- Maximise sales opportunities through excellent service
- Ensure all hired equipment meets safety and testing standards
- Keep the hire desk organised and running smoothly
What we’re looking for
- Experience as a hire controller within plant, tool hire, or a similar environment
- Strong customer service and communication skills
- Confidence working in a fast‑paced controller role
- Good IT and administrative skills
- Proactive and organised approach to workload
- A full UK driving licence
Location: Leeds
Hire Desk Controller in Leeds employer: Platinum Recruitment Consultancy
Join a dynamic and expanding hire business in Leeds, where we prioritise employee well-being and career growth. With competitive salaries, generous holiday allowances, and a supportive work culture, we offer a fulfilling environment for Hire Desk Controllers to thrive. Our commitment to your development and the opportunity to be part of a close-knit team makes this an excellent place to build a rewarding career.
Contact Details:
Platinum Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Platinum Recruitment Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Platinum Recruitment Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Platinum Recruitment Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at Platinum Recruitment Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Platinum Recruitment Consultancy!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
