At a Glance
- Tasks: Lead the customer journey and develop exciting propositions for a fast-growing leisure business.
- Company: Join a well-known brand that prioritises customer experience and innovation.
- Benefits: Earn up to £60,000 plus amazing perks like free family holidays and discounts.
- Other info: Dynamic role with opportunities for growth and a supportive team culture.
- Why this job: Make a real impact on customer experience while enjoying a rewarding career.
- Qualifications: Senior experience in marketing with a background in hospitality or leisure.
The predicted salary is between 60000 - 60000 € per year.
Are you a commercially minded Head of Customer Proposition & Experience looking to shape the customer journey for a fast-growing leisure business in Hemel Hempstead? This is a fantastic opportunity to lead proposition development, on-park marketing, and owner engagement for a well-known brand that puts customer experience at the heart of everything it does.
Why apply for this role?
- Salary up to £60,000
- Competitive pension scheme
- Employee rewards and benefits with Perkbox
- Holiday discounts of up to 50% off
- Free use of swimming pools and on-site facilities
- Discounts on food and drink
- Commission and incentive schemes
- Last minute breaks from as little as £100
- Service awards and annual celebrations
- High Street voucher incentives
- Team nights out
- Free family holiday incentives
Key Responsibilities:
- Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage, and ownership benefits
- Map and optimise the end-to-end guest and owner journey
- Lead pilots and roll out successful initiatives across all parks
- Partner with marketing teams to create compelling value messaging
- Own all on-park marketing strategy and execution
- Drive incremental revenue and increase spend per guest
- Build a strong owner community to improve retention and advocacy
- Track proposition performance, ROI, and customer feedback
- Lead and develop a high-performing marketing team in Hemel Hempstead
What we're looking for:
- Senior experience in proposition, product, customer, or experience marketing
- Proven success launching commercially successful propositions
- Background in hospitality, leisure, retail, or travel
- Experience building loyalty or membership communities
- Strong commercial and budget management skills
- Excellent stakeholder management and leadership abilities
- A data-driven approach to optimisation and decision making
If you're ready to take the next step and want to make a real impact on customer experience and revenue growth, we'd love to hear from you. Apply now to join an ambitious and innovative business.
Head of Customer Proposition & Experience employer: Platinum Recruitment Consultancy
Join a dynamic and innovative leisure business in Hemel Hempstead, where your role as Head of Customer Proposition & Experience will be pivotal in shaping exceptional customer journeys. With a competitive salary of up to £60,000, outstanding perks including free family holidays, and a vibrant work culture that prioritises employee growth and recognition, this is an excellent opportunity for those looking to make a meaningful impact in a fast-paced environment.
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Proposition & Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your achievements in customer proposition and experience. Share insights or case studies that demonstrate your impact in previous roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer experience and proposition development. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in customer experience.
We think you need these skills to ace Head of Customer Proposition & Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Customer Proposition & Experience role. Highlight your experience in proposition development and customer journey optimisation, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for enhancing customer experiences and how your background in hospitality or leisure aligns with our goals at StudySmarter.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your success in driving revenue and building communities. We love seeing quantifiable results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any exciting perks we offer!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Know Your Customer Journey
Make sure you understand the entire customer journey from start to finish. Be ready to discuss how you would map and optimise this journey, as it’s a key responsibility for the role. Think about specific examples from your past experience where you've successfully improved customer experiences.
✨Showcase Your Commercial Acumen
Prepare to demonstrate your understanding of commercial success in proposition development. Bring along data or case studies that highlight your ability to drive revenue and increase spend per guest. This will show that you can think strategically and have a data-driven approach.
✨Engage with Stakeholders
Since stakeholder management is crucial for this role, be prepared to discuss how you've effectively collaborated with different teams in the past. Share examples of how you’ve built strong relationships and led initiatives that required cross-departmental cooperation.
✨Be Ready to Lead
As a potential leader of a high-performing marketing team, think about your leadership style and how you motivate others. Prepare to share your vision for building a strong owner community and improving retention, as well as any relevant experiences that showcase your leadership abilities.
