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- Tasks: Join our team as a Forwarder, handling shipments and providing top-notch customer service.
- Company: Be part of a global transport and logistics company based in Hull.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a referral bonus program.
- Why this job: This role offers hands-on experience in logistics and a chance to build valuable relationships.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work closely with a supportive team and gain insights into the freight forwarding industry.
The predicted salary is between 24000 - 36000 £ per year.
Role: Forwarder Location: HU4 Platinum Recruitment is working in partnership with a popular Transport and Logistics business in Hull and we have a fantastic opportunity for a Forwarder to join their team. What's in it for you? A Freight Forwarding in the UK is part of a global and multi-cultural Group offering worldwide services. This business unit of the Group supplies and combines freight services, information management and added value into integrated solutions. Freight Forwarding supports capacity to offer customers one partner to solve their supply chain challenges worldwide. The Forwarder provides an excellent customer service experience for our customers including providing services of clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required. Completion of end-to-end forwarding activities as the individual role requires. Follow strict and time sensitive SOP's/KPI's to ensure compliance. Work closely with internal and external customers. Use of Cargo Wise /MS office as requested. Assist team colleagues where required. Ensure invoicing, job costing, milestone are updated within the required timeframe. Month end department compliance Customs Entries Cost control Ensure all reports including internal and customer specific are completed within the deadline. Resolve queries from customers and suppliers. Ensure Best Practice models are adopted. Focus on customer service. Work closely with t…
Forwarder employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forwarder
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, like Cargo Wise and MS Office. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Understand the key performance indicators (KPIs) and standard operating procedures (SOPs) relevant to freight forwarding. Being able to discuss these concepts confidently will show your potential employer that you are serious about compliance and efficiency.
✨Tip Number 3
Network with professionals in the transport and logistics industry. Attend local events or join online forums to connect with others who work in freight forwarding. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Think of specific examples where you resolved issues or improved client relationships, as this role emphasizes excellent customer service.
We think you need these skills to ace Forwarder
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Forwarder position. Highlight key responsibilities such as customer service, compliance with SOPs/KPIs, and the use of Cargo Wise/MS Office.
Tailor Your CV: Customize your CV to reflect relevant experience in freight forwarding, logistics, or customer service. Emphasize any specific skills that align with the requirements mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background and skills make you a great fit for providing excellent customer service and managing end-to-end forwarding activities.
Highlight Relevant Experience: In your application, be sure to include examples of past experiences where you successfully resolved customer queries, managed invoicing, or worked closely with teams to meet deadlines. This will demonstrate your capability to handle the responsibilities of the Forwarder role.
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Understand the Role
Make sure you have a clear understanding of the Forwarder role and its responsibilities. Familiarize yourself with freight forwarding processes, customer service expectations, and compliance requirements to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, prepare examples from your past experiences where you successfully resolved customer queries or improved customer satisfaction. This will highlight your ability to maintain strong relationships with clients.
✨Be Ready for Technical Questions
Expect questions related to Cargo Wise and MS Office, as these tools are essential for the job. Brush up on your technical skills and be prepared to discuss how you've used similar software in previous roles.
✨Demonstrate Team Collaboration
The position requires working closely with internal and external customers, so be ready to discuss your experience in team settings. Share examples of how you've assisted colleagues or collaborated on projects to achieve common goals.
