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- Tasks: Lead a dynamic reservations team and enhance guest experiences while driving commercial success.
- Company: Join a growing property business in Poole that values leadership and flexibility.
- Benefits: Enjoy a competitive salary, additional leave, casual dress, and exciting company events.
- Other info: Perfect for experienced hotel sales or property managers seeking their next challenge.
- Why this job: Make a real impact in a fast-paced environment with genuine career progression opportunities.
- Qualifications: 5 years in commercial reservations and strong leadership skills required.
The predicted salary is between 32000 - 38000 £ per year.
£32,000–£38,000 plus excellent benefits and real career progression. Lead a high‑performing team and shape commercial success in a growing property business. We’re recruiting a driven Reservations Manager to join a dynamic organisation based in Poole. This is an exciting opportunity for an experienced reservations professional ready to take full ownership of performance, people and profitability. If you thrive in a fast‑paced environment and enjoy balancing guest experience with commercial results, this role offers genuine scope to make an impact.
Why apply? Because you’ll be joining a business that values leadership, flexibility and growth.
- Salary of £32,000–£38,000
- Additional leave
- Casual dress and supportive working culture
- Company events and team socials
- Company pension scheme
- Cycle‑to‑work scheme
- Employee discounts
- Referral programme
- Sabbatical opportunity
Key Responsibilities
- Take ownership of performance and people
- Lead, train and manage the reservations team to deliver fast, accurate, customer‑focused booking services
- Conduct regular 1:1s, appraisals and manage monthly rotas
- Oversee the full reservations process from enquiry to confirmation
- Personally handle complex, VIP or high‑value bookings
- Ensure all booking platforms are managed daily with no missed opportunities
- Work closely with senior leadership on pricing strategies and promotions
- Analyse booking trends to maximise occupancy and yield
- Build strong relationships with guests and corporate clients
- Produce performance reports and maintain system accuracy
Qualifications
- 5 years’ experience in commercial reservations roles
- At least 3 years’ experience in a supervisory or managerial position
- Strong leadership and people‑management skills
- Excellent customer service and communication abilities
- Confidence using reservations systems, PMS and Microsoft Office
- Commercial awareness with the ability to analyse data and make decisions
- Ability to perform under pressure in a fast‑paced environment
Who This Role Is For
Hotel Sales Managers, Property Managers or experienced senior reservations professionals looking for a next challenge. If you’re looking for your next challenge as a Reservations Manager in Poole, we’d love to hear from you. Apply now and take the next step in your career.
Reservations Manager in England employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager in England
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local hospitality events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience as a Reservations Manager. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership skills and commercial awareness can drive success in the reservations team. Keep it concise and impactful, focusing on your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Reservations Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and reservations management experience, as well as any achievements that showcase your ability to drive performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Reservations Manager role. Share specific examples of how you've led teams and improved booking processes in previous roles. Make it personal and engaging!
Showcase Your Commercial Awareness: In your application, demonstrate your understanding of commercial strategies and how you’ve used data to make decisions in past roles. This will show us that you can balance guest experience with profitability effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Know Your Numbers
As a Reservations Manager, you'll need to demonstrate your understanding of booking trends and occupancy rates. Brush up on relevant data from your previous roles and be ready to discuss how you've used this information to drive performance and profitability.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities, so prepare examples of how you've successfully managed teams in the past. Think about specific situations where you’ve led training sessions or handled difficult team dynamics, and be ready to share these stories.
✨Master the Art of Customer Service
Since guest experience is key, be prepared to talk about how you've balanced customer satisfaction with commercial results. Have a few anecdotes ready that highlight your ability to handle complex bookings or VIP clients while maintaining high service standards.
✨Familiarise Yourself with the Company
Research the property business you're applying to. Understand their values, recent developments, and any unique selling points. This will not only help you tailor your answers but also show your genuine interest in the company and its growth.