Operations Manager in Dumfries

Operations Manager - Dumfries & Galloway | £45,000 + Company Car

Lead a six-site school portfolio with a £45,000 salary, company car and excellent benefits.

We are looking for an experienced Operations Manager to take on a key 6-month fixed-term position across Dumfries & Galloway.

This is an excellent opportunity for an experienced Facilities Manager or Operations Manager to lead service delivery across six school sites, managing both Hard and Soft FM services and a skilled operational team.

You'll play a key role in maintaining high standards across the portfolio, building strong stakeholder relationships and ensuring compliance, safety and customer satisfaction remain at the heart of service delivery.

Why apply / What's in it for you?

• £45,000 annual salary.
• Access to a company car to support the multi-site nature of the role.
• At least 24 days' holiday plus bank holidays, with the option to buy additional days.
• Generous pension scheme with additional employer contributions.
• Comprehensive training and fully funded leadership development programmes.
• Flexible benefits, including insurance options, Cycle2Work and discounted gym membership.
• Access to exclusive discounts across retailers and healthcare services.
• Two Social Impact Days each year for volunteering and fundraising.
• Family-friendly policies and access to employee affinity networks.

Key Responsibilities

As Operations Manager, you'll take ownership of operational performance across the six-site portfolio, ensuring services are delivered safely, efficiently and to agreed standards.

• Manage operational performance in line with service level agreements and KPIs.
• Build and maintain strong relationships with customers and key stakeholders.
• Act as the escalation point for customer issues and ensure effective resolution.
• Attend monthly meetings with school business managers and clients.
• Manage budgets and support the delivery of revenue targets.
• Coordinate suppliers and ensure works are completed on time and within budget.
• Provide direct line management to caretakers and cleaning staff.
• Lead the Health & Safety culture through toolbox talks, safety briefings and safety bulletins.
• Complete monthly compliance audits across Hard FM and cleaning services.
• Support consistent service delivery across all six school sites.

What we're looking for

We're looking for an experienced Facilities Manager or Operations Manager with a strong background in multi-site facilities management and operational leadership.

• Proven Operations Management experience with responsibility for KPI delivery.
• Experience managing Hard and Soft FM services across multiple locations.
• Strong understanding of service delivery plans, policies, procedures and operational systems.
• Knowledge of Health & Safety requirements including Fire Risk Assessments, Legionella, Asbestos, CDM and contractor control.
• Excellent planning, organisation and stakeholder management skills.
• Confident managing teams, suppliers and customer relationships.
• Strong IT skills, including Microsoft Office and CAFM systems.
• Experience of IOSH and PFI contracts is highly desirable.
• A full UK driving licence is essential.

If you're looking for your next Operations Manager opportunity in Dumfries & Galloway, this role offers the chance to lead a varied multi-site operation while making a genuine impact across the schools you support.