Guest Services Manager in City of Westminster

Guest Services Manager - London | Temporary Opportunity paying weekly

We're looking for an experienced Guest Services Manager to join a stylish hotel in London on an interim basis. This is a fantastic opportunity for a confident hospitality professional with strong leadership skills to support the Front Office Manager, lead the team and make a real impact on the guest experience.

Why apply for this Guest Services Manager role?

Because you'll have the opportunity to step into a leadership position while enjoying:

• From £15 per hour, depending on experience
• Weekly pay - paid every Friday
• 40+ hours per week available
• Minimum 4-week assignment, with potential for longer
• Potential opportunity to move into a permanent position
• The chance to build your London hotel experience

Key Responsibilities

You'll play a key role in maintaining high service standards and supporting the team across the hotel.

• Support the Front Office Manager with the smooth running of daily operations
• Lead the Reception team and ensure a seamless guest journey from arrival to departure
• Deliver warm, professional and personalised guest interactions
• Handle guest feedback, complaints and service recovery with confidence and empathy
• Monitor service standards across Reception and lobby areas
• Work closely with Housekeeping, Maintenance and F&B teams to ensure operational efficiency
• Coach, support and motivate team members through on-shift leadership
• Maintain accurate guest profiles, reporting and operational processes
• Represent the Hotel professionally while delivering an exceptional guest experience

What we're looking for

We're looking for a proactive and confident hospitality professional who can lead by example.

• Minimum 2 years' guest service experience within the hotel industry
• Previous London hotel experience is desirable
• Strong leadership skills with the ability to motivate and support a team
• Excellent attention to detail and a genuine focus on guest satisfaction
• Essential Opera Cloud and Marriott brand experience
• Immediately available with no notice period or pre-booked holidays

Must have the right to work in the UKIf you're ready to take your next step as a Guest Services Manager in London, with the opportunity to gain valuable experience and potentially secure a permanent position, we'd love to hear from you.

Job Number │ GSMLON / INDFOH

Location │ London

Role │ Guest Services Manager