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- Tasks: Lead the guest experience and inspire teams in a luxury hotel setting.
- Company: Luxury hotel in Gloucestershire with a focus on exceptional service.
- Benefits: Salary between £33,500-£35,000, onsite parking, pension scheme, and career development.
- Why this job: Shape guest experiences and work in a refined, inspiring environment.
- Qualifications: Leadership experience in luxury hospitality and strong people management skills.
- Other info: Opportunity for growth in a dynamic, guest-focused culture.
We are recruiting for a Front Office Manager to join a luxury hospitality environment in Gloucestershire. This is a fantastic opportunity for an experienced hospitality professional to lead the guest journey, inspire teams, and deliver exceptional service standards within a refined and inspiring setting in Gloucestershire.
Why apply / What's in it for you?
- Salary from £33,500 to £35,000
- Onsite parking
- Company pension scheme
- Career development in a luxury-led environment
- The chance to shape guest experience standards in Gloucestershire
Key responsibilities
- Lead and enhance the end-to-end guest experience
- Champion a luxury, guest-focused service culture
- Coordinate closely with Reception, housekeeping, food & beverage, spa, and guest services
- Resolve guest concerns with professionalism and empathy
- Review guest feedback and respond to online reviews
- Maintain high operational standards across guest-facing departments
- Monitor guest satisfaction metrics and support improvement initiatives
- Assist with budgets, KPIs, and revenue-focused strategies
What we're looking for
- Proven leadership experience within luxury or high-end hospitality
- Strong operational and people management skills
- A hands-on, guest-first approach
- Excellent communication and organisational abilities
If you're looking for your next step as a Front Office Manager in Gloucestershire, we'd love to hear from you. Apply now.
Front Office Manager in Cirencester employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Cirencester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've enhanced guest experiences in the past.
✨Tip Number 3
Research the hotel! Before any interview, dive into the hotel's values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Front Office Manager in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Front Office Manager role. Highlight your leadership experience in luxury hospitality and any relevant achievements that showcase your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional service and how your hands-on approach can benefit our team. Be sure to mention specific examples from your past roles.
Showcase Your Communication Skills: As a Front Office Manager, communication is key. In your application, demonstrate your excellent communication abilities by being clear and concise. Make sure your writing is professional yet personable, reflecting the luxury environment we pride ourselves on.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Know Your Luxury Standards
Familiarise yourself with the luxury service standards expected in high-end hospitality. Research the hotel’s ethos and values, and be ready to discuss how you can enhance the guest experience while aligning with their brand.
✨Showcase Your Leadership Skills
Prepare examples of your leadership experience in previous roles. Think about specific situations where you inspired your team or resolved conflicts, as this will demonstrate your ability to manage and motivate staff effectively.
✨Be Guest-Centric
During the interview, emphasise your hands-on, guest-first approach. Share stories that highlight your commitment to exceptional service and how you've successfully handled guest concerns in the past.
✨Understand Operational Metrics
Brush up on key performance indicators (KPIs) relevant to front office management. Be prepared to discuss how you’ve used metrics to improve guest satisfaction and operational efficiency in your previous roles.
