At a Glance
- Tasks: Lead front desk and residential services, ensuring smooth operations and excellent customer experiences.
- Company: Dynamic college environment in Chichester, West Sussex with a focus on student satisfaction.
- Benefits: £35,000 salary, generous pension, free access to facilities, and discounts on courses.
- Other info: Opportunity for career growth in a supportive and vibrant campus community.
- Why this job: Make a real difference in students' lives while developing your management skills.
- Qualifications: Experience in hospitality or front-of-house management with strong leadership skills.
The predicted salary is between 35000 - 35000 £ per year.
Front Desk Manager - College - Chichester, West Sussex | £35,000 FTC - Maternity Cover 12 months.
Lead front desk and residential services with a fantastic range of campus benefits!
Looking for a varied management role where you can lead a team, improve customer experiences and make a real difference?
This Front Desk Manager - College opportunity in Chichester, West Sussex combines front-of-house leadership with residential operations in a unique campus environment.
You’ll oversee daytime and overnight services, support your team's development and help ensure students, guests and visitors receive a welcoming, professional service.
Why apply?
You’ll enjoy
- Generous pension contributions, matched from 4% to 7.5%
- Employee Assistance Programme and Mental Health First Aiders
- Cycle to Work scheme
- Free entry to the beautiful site gardens
- Free use of the swimming pool, library and tennis courts
- Discounts in two on-site shops
- Free and discounted places on short courses
- Subsidised bed and breakfast rates
Key Responsibilities
You’ll oversee front desk and residential operations, ensuring services run smoothly across different shifts. You’ll:
- Lead front desk services across daytime, evening and overnight teams (you will be required to work some night shifts)
- Manage staffing, rotas, handovers and service standards
- Oversee accommodation bookings, arrivals, departures and room access
- Line manage and develop team members
- Handle complaints, operational issues and incident escalation
- Work with other departments to coordinate accommodation and campus services
- Maintain accurate records, reports and financial information
- Identify opportunities to improve services and customer experiences
What we're looking for
You’ll bring
- Significant experience in front-of-house, hospitality, accommodation or a similar operational setting
- Strong management experience
- Experience managing customer-facing teams across different shifts
- Strong leadership, organisation and decision-making skills
- Confidence handling complaints and unexpected situations
- Excellent communication, IT and administrative skills
- Good numerical skills and attention to detail
- An understanding of confidentiality, health and safety, safeguarding and security
- A relevant qualification or equivalent experience
Experience in higher education, residential services or a 24-hour operation would be advantageous.
If you’re an experienced Hospitality Operations Manager or Residential services Manager ready for your next challenge in Chichester, West Sussex, this is an excellent opportunity to develop your career in a distinctive campus setting.
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Front Desk Manager in Chichester employer: Platinum Recruitment Consultancy
Join our welcoming hotel in Wick as a Housekeeper, where you'll enjoy competitive pay of up to £15 per hour, weekly pay, and the convenience of live-in accommodation. Our supportive work culture prioritises flexibility with daytime shifts and offers opportunities for permanent positions, making it an ideal environment for those seeking meaningful employment in hospitality.
Contact Details:
Platinum Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager in Chichester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Platinum Recruitment Consultancy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Platinum Recruitment Consultancy
Don't be shy about reaching out to Platinum Recruitment Consultancy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Manager in Chichester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Platinum Recruitment Consultancy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
