Reservations Supervisor in Brentford

Reservations Supervisor - London | Up to £35K + hotel discounts, flexible pay and excellent benefits Are you an experienced Reservations Supervisor looking for your next opportunity in London? This is a fantastic chance to join a busy, multi-property hotel operation where you'll play a key role in group reservations, revenue generation and team support. With strong development opportunities and an excellent benefits package, this is a great next step for an experienced reservations professional. Why apply for this Reservations Supervisor role? You'll enjoy a range of benefits designed to support you both professionally and personally: Up to £35,000 per annum, depending on experience 24/7 Employee Assistance Programme with access to remote GP appointments and confidential support Special team rates on hotel stays, plus reduced food and drink prices across partner locations Access to up to 50% of your earned wages early Salary-sacrifice car scheme Pension auto-enrolment Opportunity to develop your experience across multiple properties and brands Key Responsibilities: As a Reservations Supervisor, you'll take ownership of the reservations process across multiple properties, with a particular focus on group business. Supervise group and individual reservation processes across multiple properties Work alongside the Revenue Manager to maximise room revenue and follow group reservation strategies Convert enquiries into confirmed bookings and identify opportunities to increase revenue Prepare and manage reservations and revenue reports Support and guide Reservations Agents, ensuring high standards are maintained Coordinate closely with Front Desk and Housekeeping teams to ensure guest requirements are communicated effectively Recognise loyalty programme members and ensure a consistently professional guest experience Complete quality checks and ensure reservations are accurately managed What we're looking for: We're looking for an experienced reservations professional who can confidently support a busy team and work across multiple properties. Previous group reservations experience within a branded hotel environment is desirable Strong understanding of loyalty programmes, ideally IHG One Rewards and Marriott Bonvoy Excellent verbal and written communication skills Opera experience is essential, with a move to Opera Cloud planned Delphi experience would be advantageous Strong organisational skills with the ability to work independently and as part of a team A proactive approach to delivering excellent guest service and supporting colleaguesIf you're ready to take the next step as a Reservations Supervisor in London, we'd love to hear from you. Apply now and take your reservations career to the next level. Job Number │ 49133 / INDFOH Location │ London Role │ Reservations Supervisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy