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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch aftersales services and customer management.
- Company: Join a prestigious automotive retail group known for luxury and excellence.
- Benefits: Competitive OTE salary and opportunities for career advancement.
- Why this job: Be part of a global leader in the luxury automotive sector and make a real difference.
- Qualifications: Strong background in automotive service advising and Kerridge DMS experience required.
- Other info: Exciting environment with a focus on customer satisfaction and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious automotive retail group is seeking a Service Team Manager in Poole to lead customer management and aftersales services. The ideal candidate has a strong background in automotive service advising, with essential Kerridge DMS experience.
Responsibilities include:
- Managing customer interactions
- Liaising with technicians for service completion
- Promoting aftersales options
- Ensuring accurate record-keeping
This role offers a competitive OTE salary and the opportunity to work with a global leader in automotive luxury.
Aftersales Team Lead - Prestige Auto employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Team Lead - Prestige Auto
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with aftersales. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Kerridge DMS knowledge. We all know that being well-versed in the tools of the trade can set you apart from other candidates. Show them you’re the go-to person for aftersales services!
✨Tip Number 3
Practice your customer management skills! Role-play common scenarios you might face as a Service Team Manager. This will help you articulate your approach to managing customer interactions during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community making strides in their careers.
We think you need these skills to ace Aftersales Team Lead - Prestige Auto
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in automotive service advising and any relevant Kerridge DMS knowledge. We want to see how your background aligns with the role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about aftersales services and how you can lead our team in delivering exceptional customer management. Keep it engaging and personal.
Showcase Your Customer Management Skills: In your application, emphasise your ability to manage customer interactions effectively. We’re looking for someone who can liaise smoothly with both customers and technicians, so share examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Let’s get your application rolling!
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Know Your Automotive Stuff
Make sure you brush up on your automotive service knowledge, especially around aftersales processes. Familiarise yourself with Kerridge DMS, as it’s a key part of the role. Being able to discuss specific scenarios where you've used this system will show you're the right fit.
✨Customer Interaction Scenarios
Prepare for questions about managing customer interactions. Think of examples where you've successfully resolved customer issues or promoted aftersales options. This will demonstrate your ability to lead a team and enhance customer satisfaction.
✨Team Collaboration is Key
Since you'll be liaising with technicians, be ready to talk about how you’ve worked with technical teams in the past. Highlight any experiences where you’ve facilitated communication between customers and technicians to ensure smooth service completion.
✨Record-Keeping Matters
Accuracy in record-keeping is crucial in this role. Be prepared to discuss your experience with maintaining records and how you ensure that all information is up-to-date and accurate. This shows your attention to detail and commitment to quality service.
