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- Tasks: Provide 2nd line IT support and manage customer projects.
- Company: Join a reputable business with over 30 years of experience.
- Benefits: Enjoy 23 days holiday, rising to 25, plus bank holidays and progression opportunities.
- Why this job: Be part of a sociable team supporting 700+ customers in a dynamic environment.
- Qualifications: Must have MSP experience and skills in Microsoft technologies and network infrastructure.
- Other info: Earn up to £250 for referring friends to the company.
Location: Wimborne
Rate of Pay: £28,000-33k pa DOE
YOU MUST HAVE MSP EXPERIENCE TO BE CONSIDERED FOR THIS ROLE
Platinum Recruitment are currently working with a business with a great reputation of over 30 years.
What's in it for you?
- Joining a busy team with 700+ active customers
- 23 days + bank holidays, rising to 25 after 2 years
- Office based - joining a sociable company
- Permanent role with progression opportunities
What's involved?
- Provide 2nd line escalation support to service desk and internal IT requests
- Plan and undertake customer implementation projects
- Building and maintaining strong relationships with customers
- Maintain concise and clear documentation via ticketing system
- Microsoft 365 implementation and support
- Microsoft Windows Server, Mac OS Server and Desktop Support
- Diagnosing network infrastructure faults using software tools
- Supporting and administering managed Wi-Fi solutions
Skills Required?
- Group Policy and Active Directory
- New user setups (User accounts, O365 Mailboxes)
- Sharepoint development and Azure files
- Microsoft Security setup and support including Defender, Patching, Conditional Access, Anti Phishing, Anti Spam, Anti Virus etc.
- Network Infrastructure covering broadband, leased lines, LANs & VLANs, DNS/DHCP, TCP/IP, Ethernet, wireless routers/firewalls
- Microsoft certified on prem / cloud or equivalent
- Hyper V / VMware
- CCNA or equivalent
- FortiGate / Cisco Firewalling or equivalent
- ITIL or equivalent
Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss this 2nd Line IT Engineer role in Wimborne, Dorset.
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Bev Sherritt
Job Number: BS1803 / INDCOMMERCIAL
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
2nd Line IT Support Engineer employer: Platinum Recruitment Consultancy
Contact Detail:
Platinum Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Managed Service Providers (MSPs) during any conversations or interviews. This is a crucial requirement for the role, and demonstrating your familiarity with MSP environments can set you apart from other candidates.
✨Tip Number 2
Brush up on your technical skills related to Microsoft 365, Active Directory, and network infrastructure. Being able to discuss specific scenarios where you've successfully implemented or supported these technologies will show your expertise and readiness for the role.
✨Tip Number 3
Prepare to discuss your approach to customer service and relationship building. Since this role involves maintaining strong relationships with customers, having examples of how you've effectively communicated and resolved issues in the past will be beneficial.
✨Tip Number 4
Familiarise yourself with the company's reputation and values. Understanding their culture and what they stand for can help you tailor your conversation and demonstrate that you're a good fit for their team.
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your MSP experience in your CV and cover letter. Detail specific projects or tasks you've handled that align with the responsibilities of a 2nd Line IT Support Engineer.
Showcase Technical Skills: List your technical skills clearly, especially those mentioned in the job description such as Microsoft 365, Active Directory, and network infrastructure. Use bullet points for clarity.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key requirements of the role. Mention how your background and skills make you a perfect fit for the company and the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Platinum Recruitment Consultancy
✨Showcase Your MSP Experience
Since the role specifically requires MSP experience, be prepared to discuss your previous roles in managed service providers. Highlight specific projects or challenges you faced and how you overcame them.
✨Demonstrate Technical Proficiency
Familiarise yourself with the key technologies mentioned in the job description, such as Microsoft 365, Active Directory, and network infrastructure. Be ready to answer technical questions or even troubleshoot a hypothetical scenario.
✨Emphasise Customer Relationship Skills
Building strong relationships with customers is crucial for this role. Prepare examples of how you've successfully managed customer interactions in the past, focusing on communication and problem-solving skills.
✨Prepare for Documentation Questions
The role involves maintaining clear documentation via a ticketing system. Be ready to discuss your experience with documentation processes and how you ensure clarity and conciseness in your work.
