At a Glance
- Tasks: Provide 1st Line IT support and ensure top-notch customer service.
- Company: Reputable telecoms and IT provider with over 30 years of experience.
- Benefits: 23 days holiday, pension scheme, sick pay, and contributions towards IT equipment.
- Other info: Supportive team environment with excellent career progression.
- Why this job: Kickstart your IT career with valuable training and growth opportunities.
- Qualifications: Passion for IT and strong customer service skills.
The predicted salary is between 24750 - 30250 £ per year.
Kickstart your career with valuable training, growth opportunities, and excellent benefits. We are seeking a motivated 1st Line IT Support Engineer to join a dynamic team in Dorset. If you are passionate about IT, eager to develop your technical skills, and enjoy delivering outstanding customer service, this role offers a fantastic entry point into the IT and telecoms industry.
Why apply for this 1st Line IT Support Engineer apprenticeship? Because it’s more than just a job - it’s a pathway to a rewarding career:
- 23 days holiday plus bank holidays, increasing to 25 after 2 years
- Salary sacrifice pension scheme with 3% employer contribution
- Opportunities for enhanced sick pay after 1 year and subsequent increases
- Death in service benefit after 1 year of service
- Contributions towards IT equipment and upgraded desk chair
- Free parking on-site
- Supportive environment within a reputable telecoms and IT provider with over 30 years experience
Key Responsibilities: This role involves providing remote technical support and ensuring high-quality customer service:
- Provide 1st Line diagnosis and resolution, aiming for high first-time fix rates
- Respond to technical issues via telephone, email, and service portals, escalating when necessary
- Manage your workload to meet SLAs and customer expectations
- Log and handle all service tickets accurately throughout their lifecycle
1St Line Engineer employer: Platinum Recruitment Consultancy
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Contact Details:
Platinum Recruitment Consultancy Recruitment Team
