Parts Advisor

Parts Advisor - Stevenage | Competitive Salary, 32 Days' Holiday & Excellent Benefits

Looking for your next step as a Parts Advisor? Join a busy, customer-focused team where you can put your parts knowledge, customer service skills and sales experience to good use, with a competitive package and excellent annual leave.

We're recruiting for a Parts Advisor in Stevenage to support customers and technicians with parts enquiries, process orders and ensure a smooth, efficient service. Whether your background is in agricultural, construction, horticultural or motor trade parts, this is an opportunity to develop your product knowledge and build a long-term career within an established business.

Why apply for this Parts Advisor role?

• 32 days' annual leave, including bank holidays
• Company sick pay scheme
• Workplace pension
• Employee referral bonus scheme
• Winter flu jab service
• Discount on car tyres
• Staff discounts in country stores
• Death in service cover worth twice your salary
• Overtime paid at time and a half after completing 39 hours Monday to Friday
• Permanent, full-time position with opportunities to develop your parts knowledge

Key Responsibilities:

As a Parts Advisor, you'll help keep day-to-day operations running smoothly by supporting customers and technicians with their parts requirements. You'll provide friendly, professional service while ensuring orders are processed accurately and enquiries are handled efficiently.

• Respond to parts enquiries face to face, over the telephone and by email
• Process customer orders and arrange the dispatch of parts
• Support technicians and customers with product information and availability
• Provide accurate information about products and services
• Assist with sales and work towards relevant targets
• Handle cash and card payments accurately where required
• Maintain high standards of customer service and professionalism
• Work collaboratively with colleagues while using your own initiative when needed

What we're looking for:

You’ll be confident dealing with customers, comfortable working in a busy environment and keen to develop your knowledge of parts and products.

• Good communication and interpersonal skills
• Knowledge of agricultural, construction, horticultural or motor trade parts would be advantageous
• Customer service experience, ideally within a retail or showroom environment
• A good understanding of sales and customer requirements
• Confident using computers, email and the internet
• Strong numeracy, literacy and attention to detail
• The ability to remain organised and professional during busy periods
• A team-focused approach, with the confidence to work independently
• A proactive attitude, with an interest in sales and achieving targets
• A smart, presentable appearance and a professional manner

If you're looking for a Parts Advisor role in Stevenage where you can use your customer service skills, develop your product knowledge and enjoy a strong benefits package, we'd love to hear from you.

Job Number │ 49177 INDPLANT

Location │ Stevenage

Role │ Parts Advisor