At a Glance
- Tasks: Lead customer service delivery and support technical teams across Sussex and Surrey.
- Company: Established organisation in the plant industry with a focus on customer satisfaction.
- Benefits: Competitive salary, private medical support, life assurance, and ongoing training opportunities.
- Other info: Opportunity for career progression in a growing regional structure.
- Why this job: Take ownership of customer relationships and ensure high service standards in a stable environment.
- Qualifications: Experience in customer service or service coordination within the plant or construction sector.
A senior field-based role within the plant industry, offering the chance to lead customer service delivery, support technical teams and play a key part in regional operations. We are recruiting for a Regional Customer Support Manager to oversee service activity across Sussex and Surrey within a well-established organisation in the plant sector. This is a great opportunity for someone who enjoys taking ownership of customer relationships, coordinating service teams and ensuring high standards are consistently delivered across multiple sites.
Why apply? What's in it for you?
- Competitive salary of £50,000 - £55,000 depending on experience
- Access to private medical and dental cash plan support
- Life assurance for added peace of mind
- Company pension scheme
- Uniform provided as part of the role
- Ongoing technical and manufacturer-led training opportunities
- Long-term role within a stable, established business
- Opportunity to progress within a growing regional structure
Key Responsibilities
In this role, you'll take responsibility for ensuring smooth day-to-day service operations across your region, including:
- Acting as a key point of contact for customer support and service delivery issues
- Coordinating with workshop and field teams to ensure work is completed efficiently
- Supporting engineers and supervisors across multiple depot locations
- Helping to manage service performance and customer expectations
- Visiting sites regularly to ensure standards, safety and operational consistency
- Working with internal teams to help reduce downtime and improve response times
- Supporting communication between customers, depots and wider support functions
- Assisting with wider operational improvements across the region
- Providing cover outside of normal working hours when required
What we're looking for
We're keen to speak with candidates who can demonstrate:
- Experience working within the plant, construction or heavy equipment sector
- Background in customer service, service coordination or account management
- Experience working with technical or engineering teams
- Strong communication skills with a confident, professional approach
- Ability to stay organised while managing multiple priorities
- Comfortable using MS 365 and general business systems
- Full UK driving licence
- Experience working across multiple sites would be an advantage
If you're looking for your next step as a Regional Customer Support Manager in Sussex and Surrey within the plant industry, we'd love to hear from you. Apply now.
Regional Customer Support Manager in Surrey employer: PLATINUM RECRUITMENT CONSULTANCY LIMITED
Join a well-established organisation in the plant sector as a Regional Customer Support Manager, where you will enjoy a competitive salary and excellent benefits including private medical support and a company pension scheme. Our supportive work culture fosters employee growth through ongoing training opportunities and a clear path for progression within a stable, regional structure, making it an ideal environment for those looking to make a meaningful impact in customer service delivery across Sussex and Surrey.
Contact Details:
PLATINUM RECRUITMENT CONSULTANCY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Support Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the plant and construction sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations in Sussex and Surrey. Understand their customer service approach and think of examples from your experience that showcase your skills in managing service delivery and customer relationships.
✨Tip Number 3
Showcase your organisational skills! When you get the chance to speak with potential employers, highlight how you've successfully managed multiple priorities in past roles. This will demonstrate your ability to handle the demands of a Regional Customer Support Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and submit your application today!
We think you need these skills to ace Regional Customer Support Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in customer service and any relevant roles in the plant or construction sectors. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Regional Customer Support Manager role. Share specific examples of how you've successfully managed customer relationships and coordinated teams in the past.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and a professional tone. We want to see that you can communicate effectively, even in writing!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at PLATINUM RECRUITMENT CONSULTANCY LIMITED
✨Know Your Stuff
Make sure you brush up on your knowledge of the plant industry and customer service best practices. Familiarise yourself with common challenges in the sector and think about how you can address them. This will show that you're not just interested in the role, but that you understand the landscape.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer service and coordination. Think about times when you successfully managed multiple priorities or improved service delivery. This will help demonstrate your capability to handle the responsibilities of the Regional Customer Support Manager.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions. This will reflect your professional approach and ability to engage with various stakeholders.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the company's approach to customer service or how they measure success in this role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
