At a Glance
- Tasks: Be the first point of contact for guests, managing reservations and ensuring memorable experiences.
- Company: Join a luxury 5-Star property in the heart of London, known for exceptional service.
- Benefits: Enjoy full-time hours, meals on duty, and weekly pay starting at £14.00 per hour.
- Other info: Immediate availability is a must; no sponsorship provided.
- Why this job: Gain valuable experience in a prestigious hotel environment with potential for permanent placement.
- Qualifications: Experience in Room and F&B reservations is essential; Opera PMS knowledge required.
Job Description
Role: Reservation Agent - TemporaryLocation: London
Are you a customer-focused multitasker with a passion for reservations? If yes, Platinum Recruitment is working in partnership with a luxury 5-Star property in the heart of London and seeking a dynamic F&B/Room Reservation Agent to join their team on a temporary, ongoing basis - with the potential to lead to permanent for the right candidate.
What's in it for you?
- Monday and Friday (primarily Office hours)
- Full-time
- Meals on duty
- Paid weekly, every Friday!
- Hourly from £14.00 including holiday
What's involved?
As an F&B/Room Reservation Agent, you will be the first point of contact for guests making room and dining reservations, whilst handling a variety of other tasks to ensure every guest interaction is seamless and memorable
Key responsibilities:
- Answer incoming calls and respond to guest inquiries, by the hotel's guidelines as well as in adherence to the leading LQA standards
- Take and manage room reservations efficiently using Opera PMS and OpenTable
- Handle any room service orders, and liaise with the kitchen/room service team
- Provide accurate information about the hotel services, availability and promotions
- Coordinate with all departments to ensure guest satisfaction
- Ensure room bookings are checked for each date before arrival for accuracy and confirmations
- Ensure guest history files are used and utilised correctly
Requirements:
- Immediately available with no prior commitments, including holiday or notice
- Proven experience in Room and F&B reservations within ideally a similar 4 or 5Star luxury hotel
- Experience in Opera PMS is essential, and OpenTable is desired
- Excellent communications skills with a professional and friendly telephone manner are essential
- The ability to work well under pressure
Only applicants with the right to work in the UK, please (no sponsorship provided)
Sound like the role for you? Then we would like to hear from you! Click Apply Now, and one of the team will be in touch to discuss this temporary Reservation Agent role in London
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Helen DaviesJob Number: RESAGENT / INDFOHJob Role: Reservation Agent - TemporaryLocation: London
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Reservation Agent - Temporary in London employer: PLATINUM RECRUITMENT CONSULTANCY LIMITED
Platinum Recruitment is an exceptional employer, offering a vibrant work culture within a prestigious 5-Star property in the heart of London. With a focus on employee growth and development, we provide flexible working hours, competitive pay, and the potential for permanent placement, making it an ideal environment for those passionate about delivering outstanding customer service in the hospitality industry.
Contact Detail:
PLATINUM RECRUITMENT CONSULTANCY LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent - Temporary in London
✨Tip Number 1
Familiarise yourself with the Opera PMS and OpenTable systems. Since experience with these platforms is essential for the role, demonstrating your knowledge or willingness to learn can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills. As a Reservation Agent, you'll be the first point of contact for guests, so showcasing your ability to handle inquiries professionally and warmly during any interactions can make a great impression.
✨Tip Number 3
Network within the hospitality industry. Attend local events or join online forums related to hotel management and reservations. This can help you gain insights and potentially connect with people who can refer you to the position.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to handling guest complaints or managing busy periods. Being able to articulate your problem-solving skills will demonstrate your readiness for the fast-paced environment.
We think you need these skills to ace Reservation Agent - Temporary in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in room and F&B reservations, particularly in luxury hotel settings. Emphasise your familiarity with Opera PMS and any experience with OpenTable.
Craft a Compelling Cover Letter:Write a cover letter that showcases your customer service skills and ability to multitask. Mention specific examples of how you've handled guest inquiries or reservations in the past.
Highlight Communication Skills:In your application, stress your excellent communication skills and professional telephone manner. This is crucial for the role, so provide examples of how you've successfully interacted with customers.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a reservation role.
How to prepare for a job interview at PLATINUM RECRUITMENT CONSULTANCY LIMITED
✨Showcase Your Customer Service Skills
As a Reservation Agent, you'll be the first point of contact for guests. Highlight your previous experience in customer service and how you've handled inquiries or complaints effectively. Use specific examples to demonstrate your ability to create memorable guest interactions.
✨Familiarise Yourself with Opera PMS and OpenTable
Since experience with Opera PMS is essential, make sure you brush up on your knowledge of this system before the interview. If you have any experience with OpenTable, mention it as well. Being able to discuss these systems confidently will show that you're prepared and knowledgeable.
✨Prepare for Common Interview Questions
Anticipate questions related to handling pressure, managing multiple tasks, and ensuring guest satisfaction. Prepare answers that reflect your ability to stay calm under pressure and your strategies for multitasking effectively in a busy environment.
✨Demonstrate Your Communication Skills
Excellent communication is key for this role. Practice speaking clearly and professionally, especially over the phone. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you come across as friendly and approachable.
