At a Glance
- Tasks: Lead the development of customer propositions and enhance guest experiences in a vibrant leisure business.
- Company: Fast-growing leisure brand focused on exceptional customer experience.
- Benefits: Up to £60,000 salary, perks, discounts, and free family holidays.
- Other info: Enjoy team nights out and annual celebrations while working in a fun atmosphere.
- Why this job: Shape unforgettable customer journeys and make a real impact in a dynamic environment.
- Qualifications: Commercially minded with experience in customer proposition and marketing.
The predicted salary is between 60000 - 60000 € per year.
Are you a commercially minded Head of Customer Proposition Experience looking to shape the customer journey for a fast-growing leisure business in Hemel Hempstead? This is a fantastic opportunity to lead proposition development, on-park marketing, and owner engagement for a well-known brand that puts customer experience at the heart of everything it does.
Why apply for this role? You'll enjoy a rewarding package designed to recognise your impact:
- Salary up to £60,000
- Competitive pension scheme
- Employee rewards and benefits with Perkbox
- Holiday discounts of up to 50% off
- Free use of swimming pools and on-site facilities
- Discounts on food and drink
- Commission and incentive schemes
- Last minute breaks from as little as £100
- Service awards and annual celebrations
- High Street voucher incentives
- Team nights out
- Free family holiday incentives
Key Responsibilities:
- Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage, and ownership benefits
- Map and optimise the end-to-end guest and owner journey
Head of Customer Proposition & Experience employer: PLATINUM RECRUITMENT CONSULTANCY LIMITED
Join a dynamic and fast-growing leisure business in Hemel Hempstead, where your role as Head of Customer Proposition & Experience will be pivotal in shaping exceptional customer journeys. With a competitive salary of up to £60,000, generous perks including free family holidays, and a vibrant work culture that prioritises employee well-being and growth, this is an excellent opportunity for those seeking meaningful and rewarding employment in a supportive environment.
Contact Detail:
PLATINUM RECRUITMENT CONSULTANCY LIMITED Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Proposition & Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customer experience strategies. Think about how your skills can enhance their offerings and be ready to share specific examples of your past successes.
✨Tip Number 3
Showcase your passion for customer experience! During interviews, express your enthusiasm for shaping customer journeys and how you can contribute to the company's mission. Let them see that you're not just looking for a job, but a chance to make a real impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Customer Proposition & Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Customer Proposition & Experience role. Highlight your achievements in customer experience and proposition development to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about shaping customer journeys and how your previous roles have prepared you for this exciting opportunity. Keep it engaging and personal!
Showcase Your Commercial Mindset:In your application, demonstrate your understanding of the leisure industry and how you can drive customer engagement. We want to see your strategic thinking and how you can contribute to our growth!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at PLATINUM RECRUITMENT CONSULTANCY LIMITED
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in shaping the customer journey for them.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to develop customer propositions and enhance customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's current customer strategies and future goals. This shows that you're not just interested in the role, but also in how you can contribute to their success and improve the overall customer experience.
✨Be Passionate About Customer Experience
As the Head of Customer Proposition Experience, your passion for enhancing customer journeys should shine through. Share your vision for what exceptional customer experience looks like and how you plan to implement it. This enthusiasm can set you apart from other candidates.
