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- Tasks: Assist in managing front office operations and ensure exceptional guest experiences.
- Company: Join a luxury property in Mayfair, known for sophistication and warm hospitality.
- Benefits: Enjoy 28 days holiday, pension, life assurance, and complimentary stays at the property.
- Why this job: Advance your career in a prestigious setting while delivering unparalleled guest service.
- Qualifications: 2 years of experience in luxury hospitality and proficiency in Opera PMS required.
- Other info: Earn up to £250 through our 'Recommend a Friend' referral scheme!
The predicted salary is between 38000 - 45000 £ per year.
Job Description
Role: Assistant Front Office Manager – Luxury ApartmentLocation: LondonSalary / Rate of pay: Up to £45,000 pa
Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team.
What's in it for you?
We know how important it is to feel valued. That's why our client offers a comprehensive package, including:
- Inclusion to a discretionary service charge scheme
- 28 days holiday (plus an extra day for your birthday)
- Pension and Life assurance
- Medicash to claim money back and get access to support for physical & mental well-being
- Complimentary night's stay at the property every year in recognition of your hard work
- Regular team get-togethers, and seasonal parties
- Ongoing training opportunities
- Enhanced family leave for when you are expanding your family
Package
Salary: £38,000 to £45,000 p.a. depending on experience
Why choose our Client?
Sophistication, luxury, and a warm welcome – this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity!
Assistant Front Office Manager Responsibilities:
- Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services
- Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients
- Assist in training and supervising front office staff to ensure consistent service excellence
- Address guest inquiries and resolve any concerns promptly to enhance their experience
- Collaborate with other departments to ensure seamless service delivery throughout the property
- Monitor room availability, rates, and occupancy levels to maximise revenue opportunities
- Implement effective communication strategies within the team to ensure operational efficiency
Desired qualifications & skills:
- Exceptional interpersonal skills with a strong emphasis on customer service excellence
- Proficient with Opera PMS is essential
- A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only
- A proactive problem-solver with outstanding organisational skills
- The ability to work effectively under pressure while maintaining attention to detail
Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together!
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.
Consultant: Helen DaviesJob Number: 930952 / INDFOHF&BJob Role: Assistant Front Office Manager – Luxury ApartmentLocation: London
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Assistant Front Office Manager - Luxury Apartment employer: PLATINUM RECRUITMENT CONSULTANCY LIMITED
Contact Detail:
PLATINUM RECRUITMENT CONSULTANCY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager - Luxury Apartment
✨Tip Number 1
Familiarize yourself with the luxury hospitality industry, especially in London. Understanding the nuances of high-end guest service will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online groups to connect with people who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Gain proficiency in Opera PMS if you haven't already. Being well-versed in this system is essential for the role and will demonstrate your commitment to excelling in the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled guest inquiries and resolved issues in previous roles. Highlighting your problem-solving skills will show that you're ready for the challenges of this position.
We think you need these skills to ace Assistant Front Office Manager - Luxury Apartment
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Front Office Manager position. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in luxury hospitality environments or 5-star hotels. Be specific about your roles and achievements that align with the responsibilities mentioned in the job description.
Showcase Customer Service Skills: Since exceptional interpersonal skills and customer service excellence are crucial for this role, provide examples in your application that demonstrate how you've successfully handled guest interactions and resolved issues in the past.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for delivering unparalleled guest experiences. Mention why you are excited about this opportunity and how you can contribute to maintaining the luxury standard expected by the client.
How to prepare for a job interview at PLATINUM RECRUITMENT CONSULTANCY LIMITED
✨Showcase Your Customer Service Skills
As an Assistant Front Office Manager, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles, demonstrating your commitment to luxury service.
✨Familiarize Yourself with Opera PMS
Since proficiency with Opera PMS is essential for this role, make sure you can discuss your experience with this system confidently. If you have any tips or tricks you've learned while using it, be ready to share those as well.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to resolve guest issues or operational challenges. Highlight your proactive approach and how you maintained a calm demeanor under pressure, which is crucial in a luxury environment.
✨Emphasize Team Collaboration
This role requires effective communication and collaboration with various departments. Share examples of how you've worked with other teams to enhance guest experiences and ensure smooth operations, showcasing your teamwork skills.
