At a Glance
- Tasks: Greet customers, document concerns, and provide clear repair explanations.
- Company: Join a family-owned dealer group with a friendly team atmosphere.
- Benefits: Competitive pay, employee discounts, health programmes, and career growth opportunities.
- Other info: Enjoy company events and a supportive workplace culture.
- Why this job: Be part of a dynamic environment in the exciting automotive industry.
- Qualifications: Customer service experience and strong communication skills preferred.
We have an exciting opportunity for an experienced Service Advisor to join our busy Service Department at Platinum Renault in Yeovil. You will be working within a fast paced, friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As one of the South West’s largest, family owned dealer groups, we provide an excellent working environment and exciting career opportunities. As a family owned business, we are committed to our staff’s well-being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.
Responsibilities
- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections and provide detailed reports to customers
- Explain recommended repairs and services to customers in a clear and understandable manner
- Provide accurate estimates for repairs and services
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any additional concerns
Experience
- Previous experience as a service advisor or in a similar customer service role is preferred
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repairs is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent problem-solving skills
- Proficient computer skills for data entry and record keeping
We offer competitive pay & benefits, along with opportunities for growth within our company. If you are a customer-focused individual with a passion for the automotive industry, we would love to hear from you.
Benefits
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
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Service Advisor in Yeovil employer: Platinum Motor Group
At Platinum Renault in Yeovil, we pride ourselves on being a family-owned business that values our employees' well-being and career growth. Our friendly team environment, coupled with comprehensive training and development opportunities, ensures that you will thrive in your role as a Service Advisor. With competitive pay, generous benefits, and a commitment to recognising hard work, we offer a rewarding workplace where your contributions truly matter.
