Service Manager - Renault & Dacia Trowbridge

We have an exciting opportunity for an experienced and customer-focused Service Manager to join and lead our busy and successful service team at Platinum Renault & Dacia in Trowbridge. This is a pivotal leadership role and you will drive operational excellence whilst ensuring the highest standards of customer satisfaction, team performance, and service efficiency.

Your role will be:

• To ensure the efficient and profitable operation of the Service department.
• To control resources at a level commensurate with profit requirements.
• To maximise departmental performance in line with market potentials through the sale of labour, parts and materials.
• To deal with customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure high standards of customer satisfaction.
• To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• To accurately manage the recording of customer and vehicle details and service histories and to operate a customer follow-up system.
• To plan the optimum utilisation of the workshop capacity.
• To carry out recall programs and procedures as per manufacturers guidelines and recommendations.
• To ensure the highest possible standard of workmanship within the workshops and to ensure that all work is completed on time and to customer satisfaction.
• To ensure that efficient use is made of all resources including labour, materials and equipment.
• To control, supervise and educate all department staff in the proper use of equipment and resources.
• To maximise customer satisfaction through the correct application of the manufacturers warranty and goodwill procedures.
• To ensure accurate submission of warranty and goodwill claims on a daily basis and to monitor daily and weekly warranty reports.
• To upsell additional products or services to enhance the customer experience.
• Ensuring that both Internal and manufacturers KPI's are achieved.
• Understanding of budget and accounts.
• To adhere to manufacturer protocols at all times.
• To be responsible for the overall management and compliance of the MOT testing on site.
• Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.

Our Requirements:

• Proven experience as a Service Manager or in a similar leadership role within the automotive industry.
• Strong technical knowledge of vehicles and service procedures.
• Exceptional leadership and team management skills.
• Excellent communication, organisational, and problem-solving abilities.
• Ability to handle difficult or frustrated customers with professionalism and empathy.
• Strong understanding of service department metrics and reporting.
• Experience with Pinnacle/Keyloop DMS systems.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers and team members alike.
• Valid UK driver’s license.

We will provide:

• A supportive and dynamic work environment.
• Opportunities for growth and career development.
• Access to ongoing training and manufacturer certifications.
• Competitive salary, bonus structure, and comprehensive benefits package.

Benefits:

• Company car
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free On-site parking
• Health & wellbeing programme
• Life insurance
• Referral programme
• Sick pay
• Store discount