At a Glance
- Tasks: Greet customers, document concerns, and provide clear repair explanations.
- Company: Join a family-owned dealer group with a friendly team atmosphere.
- Benefits: Competitive pay, employee discounts, health programmes, and career growth opportunities.
- Other info: Enjoy company events and a supportive work culture.
- Why this job: Be part of a dynamic environment in the automotive industry and make a difference.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 12 - 15 € per hour.
We have an exciting opportunity for an experienced Service Advisor to join our busy Service Department at Platinum Hyundai in Trowbridge. This is a part time role 2 days per week. You will be working within a fast paced, friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As one of the South West’s largest, family owned dealer groups, we provide an excellent working environment and exciting career opportunities. As a family owned business, we are committed to our staff’s well-being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.
Responsibilities
- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections and provide detailed reports to customers
- Explain recommended repairs and services to customers in a clear and understandable manner
- Provide accurate estimates for repairs and services
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any additional concerns
Experience
- Previous experience as a service advisor or in a similar customer service role is preferred
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repairs is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent problem-solving skills
- Proficient computer skills for data entry and record keeping
- Driving Licence required
We offer competitive pay & benefits, along with opportunities for growth within our company. If you are a customer-focused individual with a passion for the automotive industry, we would love to hear from you.
Benefits
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free On-site parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
Service Advisor - PART TIME in Trowbridge employer: Platinum Motor Group
At Platinum Hyundai in Trowbridge, we pride ourselves on being a family-owned business that values our employees' well-being and career growth. As part of one of the South West’s largest dealer groups, you will enjoy a supportive work culture, competitive pay, and a range of benefits including health programmes and employee discounts, all while working in a friendly team environment that fosters development and recognises hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - PART TIME in Trowbridge
✨Tip Number 1
Get to know the company! Research Platinum Hyundai and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to interact with customers daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can explain repairs clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the role and even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Platinum Hyundai. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor - PART TIME in Trowbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor or in customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about the automotive industry and how you can contribute to our friendly team. Keep it personal and engaging – we love to see your personality!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our family!
How to prepare for a job interview at Platinum Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive systems and repairs. Being able to discuss common issues and solutions will show that you're not just a people person, but also someone who understands the technical side of the role.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged and can replicate this skill with customers.
✨Showcase Your Multitasking Skills
Prepare examples from your past experiences where you successfully managed multiple tasks at once. This role requires juggling customer appointments and service schedules, so highlighting your ability to prioritise will be key.
✨Be Customer-Focused
Since this position is all about providing a positive experience for customers, come ready with examples of how you've gone above and beyond in previous roles. This will help illustrate your commitment to customer satisfaction.
