At a Glance
- Tasks: Deliver outstanding customer service and support our workshop team in a fast-paced environment.
- Company: Join Platinum Suzuki, a respected family-owned motor group in Cirencester.
- Benefits: Competitive salary, bonuses, ongoing training, and employee discounts.
- Other info: Enjoy a supportive team culture with recognition for your hard work.
- Why this job: Kickstart your automotive career with structured training and clear progression opportunities.
- Qualifications: Customer service experience and a valid driver's licence are desirable.
The predicted salary is between 22000 - 26000 £ per year.
Platinum Suzuki in Cirencester is part of one of the South West’s largest and highly respected family-owned motor groups. We pride ourselves on creating a supportive, professional working environment where our Team Members can thrive. With a strong commitment to employee wellbeing, ongoing development, and internal progression, we offer genuine, long-term career opportunities alongside industry-leading manufacturer training.
The Role
We are seeking a motivated and customer-focused individual to join our busy Service Department as a Trainee Service Advisor. This is an excellent entry-level opportunity for someone looking to build a career within the automotive industry, supported by structured training and development. You will play a key role in delivering an outstanding customer experience, acting as the link between our customers and our workshop team in a fast-paced and friendly environment.
Key Responsibilities
- Provide a professional and welcoming experience for all customers
- Accurately capture and document customer requirements and concerns
- Carry out vehicle walkarounds and support with service inspections
- Clearly explain recommended work and service requirements
- Prepare and communicate accurate cost estimates
- Schedule service and repair appointments efficiently
- Liaise with technicians to ensure work is completed on time
- Maintain regular communication with customers, ensuring satisfaction throughout their journey
About You
- Previous customer service experience and drivers licence is desirable
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple tasks
- A proactive approach with good problem-solving abilities
- Basic IT skills for system use and record keeping
- An interest in the automotive industry (knowledge is advantageous but not essential)
What We Offer
- Competitive salary with bonus opportunities
- Ongoing manufacturer and in-house training
- Clear career progression within a growing motor group
- A supportive, team-oriented working environment
- Recognition and rewards for performance and commitment
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
Trainee Service Advisor employer: Platinum Motor Group
Platinum Suzuki in Cirencester is an exceptional employer, offering a supportive and professional environment where Team Members can thrive. With a strong focus on employee wellbeing and development, we provide structured training and clear career progression opportunities within one of the South West’s largest family-owned motor groups. Join us to enjoy competitive salaries, performance recognition, and a friendly atmosphere that fosters growth in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor
✨Tip Number 1
Get to know the company! Research Platinum Suzuki and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Trainee Service Advisor, you'll need to interact with customers and technicians alike. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider knowledge about the company and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Trainee Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Service Advisor role. Highlight any customer service experience you have, even if it's from a different industry, and show us how your skills can transfer to the automotive world.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Tell us why you're interested in the automotive industry and how you can contribute to our team at Platinum Suzuki.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and the workshop team, make sure your written application showcases your communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Platinum Motor Group
✨Know Your Stuff
Before the interview, do a bit of homework on Platinum Suzuki and the role of a Trainee Service Advisor. Familiarise yourself with their values, services, and the automotive industry in general. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer. This will demonstrate your ability to create a welcoming experience.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions related to customer service and problem-solving. Practising your responses will help you feel more at ease during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or opportunities for progression within the company. It shows you're engaged and serious about the role.
