At a Glance
- Tasks: Greet customers, document concerns, and provide clear repair explanations.
- Company: Join a family-owned dealer group with a friendly team atmosphere.
- Benefits: Competitive pay, employee discounts, health programmes, and career growth opportunities.
- Other info: Enjoy company events and a supportive work culture.
- Why this job: Be part of a dynamic environment in the exciting automotive industry.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 25000 - 32000 € per year.
We have an exciting opportunity for an experienced Service Advisor to join our busy Service Department at Platinum Hyundai in Swindon. You will be working within a fast‑paced, friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As one of the South West’s largest, family‑owned dealer groups, we provide an excellent working environment and exciting career opportunities. As a family‑owned business, we are committed to our staff’s well‑being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.
Responsibilities
- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections and provide detailed reports to customers
- Explain recommended repairs and services to customers in a clear and understandable manner
- Provide accurate estimates for repairs and services
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any additional concerns
Experience
- Previous experience as a service advisor or in a similar customer service role is preferred
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repairs is a plus
- Ability to multitask and prioritize tasks in a fast‑paced environment
- Excellent problem‑solving skills
- Proficient computer skills for data entry and record keeping
- Driving licence required
We offer competitive pay & benefits, along with opportunities for growth within our company. If you are a customer‑focused individual with a passion for the automotive industry, we would love to hear from you.
Benefits
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
Service Advisor in Swindon employer: Platinum Motor Group
At Platinum Hyundai in Swindon, we pride ourselves on being a family-owned dealer group that values our employees' well-being and career growth. Our supportive work culture fosters teamwork and offers comprehensive training, ensuring you are well-equipped to excel in your role as a Service Advisor. With competitive pay, generous benefits, and a commitment to recognising hard work, we provide an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Platinum Hyundai. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play common scenarios with a friend or family member to get comfortable with handling customer concerns and explaining repairs clearly.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Service Advisor in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked as a service advisor before. We want to see how you can create positive experiences for customers, so share specific examples of how you've done this in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Tailor Your Application:Take a moment to customise your application for the Service Advisor role. Mention specific responsibilities from the job description that resonate with your experience. This shows us that you’ve done your homework and are genuinely interested in the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Platinum Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive systems and repairs. Being able to discuss common issues and solutions will show that you're not just a people person, but also someone who understands the technical side of things.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged and can replicate this with customers.
✨Showcase Your Multitasking Skills
Prepare examples from your past experience where you successfully managed multiple tasks at once. This role requires juggling customer concerns, scheduling, and coordinating with technicians, so highlight your ability to prioritise effectively.
✨Follow Up Like a Pro
After the interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to reinforce your interest in the role and your commitment to providing excellent customer service.
