At a Glance
- Tasks: Provide exceptional customer service and manage vehicle repairs at our Hyundai Dealership.
- Company: Join the family-owned Platinum Motor Group, a trusted name in the automotive industry.
- Benefits: Enjoy competitive pay, health perks, and a supportive work environment.
- Other info: Be part of a dynamic team with excellent training and development opportunities.
- Why this job: Make a real impact in the automotive world while growing your career.
- Qualifications: Previous service advisor experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced automotive professional ready to take the next step in your career? The Platinum Motor Group, a trusted, family‑owned business proudly serving the Southwest, is looking for a dedicated Senior Service Advisor to join our dynamic team at our Hyundai Dealership in Swindon. This is a fantastic opportunity to bring your passion for the motor trade, leadership skills, and technical knowledge to a company that values its Team Members as much as its customers. At Platinum, you’ll be part of a supportive environment that encourages growth, rewards excellence, and prides itself on delivering outstanding customer service every day. You will be working within a fast paced, friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As a family owned business, we are committed to our staff’s well‑being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.
Responsibilities:
- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document them
- Arrange vehicle inspections and provide detailed reports to customers
- Explain recommended repairs and services to customers in a clear and understandable manner
- Provide accurate estimates for repairs and services
- Schedule appointments and manage the service department's calendar
- Co‑ordinate with Technicians to ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any additional concerns
- Liaise with, and accountable to, the Service Manager and Aftersales Manager
Experience:
- Previous experience as a service advisor is essential
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repairs is advantageous and will aid you in the role
- Ability to multitask and prioritise tasks in a fast‑paced environment
- Excellent problem‑solving skills
- Proficient computer skills for data entry and record keeping
We offer competitive pay & benefits, along with opportunities for growth within our company. If you are a customer‑focused individual with a passion for the automotive industry, we would love to hear from you.
Benefits:
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay & Store discount
Senior Service Advisor in Swindon employer: Platinum Motor Group
The Platinum Motor Group is an exceptional employer that prioritises the well-being and development of its team members. Located in Swindon, our family-owned Hyundai Dealership fosters a supportive work culture where your contributions are recognised and rewarded, offering competitive pay, comprehensive benefits, and ample opportunities for career growth within the automotive industry. Join us to be part of a dynamic team that values outstanding customer service and invests in your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Swindon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think of real-life examples where you've excelled in these areas, as they'll help you stand out during the interview process.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like Platinum Motor Group. Check out our website for openings and make sure to tailor your approach to show how you fit into our family-oriented culture.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Senior Service Advisor in Swindon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the automotive industry shine through! We want to see your enthusiasm for the role and how it aligns with our values at Platinum Motor Group.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience as a service advisor. We’re looking for specific skills and achievements that demonstrate your ability to excel in a fast-paced environment.
Be Clear and Concise:In your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key strengths and experiences without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at our Hyundai Dealership in Swindon.
How to prepare for a job interview at Platinum Motor Group
✨Know Your Stuff
Brush up on your automotive knowledge! Make sure you can confidently discuss common repairs, vehicle systems, and the latest industry trends. This will show that you're not just a people person but also someone who understands the technical side of things.
✨Customer Service Focus
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your commitment to customer satisfaction, which is key for a Senior Service Advisor.
✨Show Your Leadership Skills
As a Senior Service Advisor, you'll be expected to lead by example. Be ready to share instances where you've taken charge or mentored others. Highlighting your leadership abilities will help you stand out as a candidate who can contribute to the team dynamic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
