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- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Join the family-run Platinum Motor Group, a leader in automotive service.
- Benefits: Enjoy competitive salary, bonuses, and a range of employee perks.
- Other info: Dynamic work environment with growth opportunities and ongoing training.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for an experienced and customer-focused Service Manager to join and lead our busy and successful service team at Platinum Renault & Dacia in Trowbridge. This is a pivotal leadership role and you will drive operational excellence whilst ensuring the highest standards of customer satisfaction, team performance, and service efficiency. You will oversee daily operations, manage a team of technicians and advisors, and ensure outstanding customer service.
Your role will be:
- To ensure the efficient and profitable operation of the Service department.
- To control resources at a level commensurate with profit requirements.
- To maximise departmental performance in line with market potentials through the sale of labour, parts and materials.
- To deal with customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure high standards of customer satisfaction.
- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
- To accurately manage the recording of customer and vehicle details and service histories and to operate a customer follow-up system.
- To plan the optimum utilisation of the workshop capacity.
- To carry out recall programs and procedures as per manufacturers guidelines and recommendations.
- To ensure the highest possible standard of workmanship within the workshops and to ensure that all work is completed on time and to customer satisfaction.
- To ensure that efficient use is made of all resources including labour, materials and equipment.
- To control, supervise and educate all department staff in the proper use of equipment and resources.
- To maximise customer satisfaction through the correct application of the manufacturers warranty and goodwill procedures.
- To ensure accurate submission of warranty and goodwill claims on a daily basis and to monitor daily and weekly warranty reports.
- To upsell additional products or services to enhance the customer experience.
- Ensuring that both Internal and manufacturers KPI\’s are achieved.
- Understanding of budget and accounts.
- To adhere to manufacturer protocols at all times.
- To be responsible for the overall management and compliance of the MOT testing on site.
- Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
Our Requirements:
- Proven experience as a Service Manager or in a similar leadership role within the automotive industry.
- Strong technical knowledge of vehicles and service procedures.
- Exceptional leadership and team management skills.
- Excellent communication, organisational, and problem-solving abilities.
- Ability to handle difficult or frustrated customers with professionalism and empathy.
- Strong understanding of service department metrics and reporting.
- Experience with Pinnacle/Keyloop DMS systems.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers and team members alike.
- Valid driver\’s license.
Company Overview
Platinum Motor Group is a family-run automotive business located in the picturesque Southwest borders of Wiltshire, Somerset, and Gloucestershire. Established in 1975, we have become a leading player in the region, offering a wide range of car manufacturer franchises and exceptional customer service. We will provide:
- A supportive and dynamic work environment.
- Opportunities for growth and career development.
- Access to ongoing training and manufacturer certifications.
- Competitive salary, bonus structure, and comprehensive benefits package.
If you are passionate about delivering outstanding automotive service and leading a dynamic team, we invite you to apply today to join Platinum Motor Group
Job Types: Full-time, Permanent
Benefits:
- Company car
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Work Location: In person
Service Manager employer: Platinum Motor Group
Contact Detail:
Platinum Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service approach and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. This is your chance to shine and demonstrate that you’re the right fit for the Service Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and customer service skills, as these are key for the Service Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've driven operational excellence and customer satisfaction in previous roles.
Showcase Your Technical Knowledge: Since this is an automotive role, don’t forget to mention your technical knowledge of vehicles and service procedures. This will show us that you understand the ins and outs of the industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Platinum Motor Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of vehicles and service procedures. Being able to discuss specific models or common issues will show that you're not just a leader, but also someone who understands the nuts and bolts of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you improved team performance or resolved conflicts. This will demonstrate your ability to lead and inspire others, which is crucial for a Service Manager role.
✨Customer-Centric Mindset
Be ready to discuss how you handle difficult customers. Share specific instances where you turned a negative experience into a positive one. This will highlight your exceptional communication skills and your commitment to customer satisfaction.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to a service department. Be prepared to talk about how you've used metrics to drive performance and efficiency in previous roles. This shows that you can not only manage but also optimise operations.