At a Glance
- Tasks: Greet customers, document concerns, and provide clear repair explanations.
- Company: Join a family-owned dealer group with a friendly team atmosphere.
- Benefits: Competitive pay, excellent training, and career growth opportunities.
- Other info: Fast-paced environment with a focus on staff well-being and recognition.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 25000 - 32000 € per year.
We have an exciting opportunity for an experienced Service Advisor to join our busy Service Department at Platinum Toyota in Trowbridge. You will be working within a fast paced, friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As one of the South West’s largest, family owned dealer groups, we provide an excellent working environment and exciting career opportunities. As a family owned business, we are committed to our staff’s well‑being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.
Responsibilities
- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections and provide detailed reports to customers
- Explain recommended repairs and services to customers in a clear and understandable manner
- Provide accurate estimates for repairs and services
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any additional concerns
Experience
- Previous experience as a service advisor or in a similar customer service role and driving licence is preferred
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repairs is a plus
- Ability to multitask and prioritize tasks in a fast‑paced environment
- Excellent problem‑solving skills
- Proficient computer skills for data entry and record keeping
We offer competitive pay.
Service Advisor employer: Platinum Motor Group
At Platinum Toyota in Trowbridge, we pride ourselves on being a family-owned business that values our employees' well-being and career growth. Our friendly and fast-paced work environment is complemented by top-notch training and development opportunities, ensuring that you are well-equipped to excel in your role as a Service Advisor. We recognise and reward hard work and commitment, making us an excellent employer for those seeking a meaningful and rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching Platinum Toyota and understanding their values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our friendly team and contribute to our customers' positive experiences.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to explain repairs and services clearly. Role-play with a friend or family member to get comfortable discussing technical details in an easy-to-understand way.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you fresh in our minds and show us that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for our team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor or in customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about joining our team at Platinum Toyota and how you can contribute to our friendly environment. Keep it personal and engaging!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family!
How to prepare for a job interview at Platinum Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive systems and repairs. Being able to discuss common issues and solutions will show that you're not just a people person, but also someone who understands the technical side of the job.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged and can replicate this skill with customers.
✨Showcase Your Multitasking Skills
Prepare examples from your past experience where you successfully managed multiple tasks at once. This role requires juggling customer concerns, scheduling, and coordinating with technicians, so highlight your ability to prioritise effectively.
✨Follow Up Like a Pro
After the interview, send a thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your interest in the position and your commitment to customer satisfaction.
