At a Glance
- Tasks: Deliver outstanding customer service and support in a busy automotive environment.
- Company: Join a respected family-owned motor group with a supportive culture.
- Benefits: Competitive salary, bonuses, ongoing training, and employee discounts.
- Other info: Enjoy a friendly team atmosphere and various health and wellbeing perks.
- Why this job: Kickstart your career in the automotive industry with structured training and growth opportunities.
- Qualifications: Customer service experience and a valid driver's licence are desirable.
The predicted salary is between 22000 - 26000 € per year.
Platinum Suzuki in Cirencester is part of one of the South West’s largest and highly respected family-owned motor groups. We pride ourselves on creating a supportive, professional working environment where our Team Members can thrive. With a strong commitment to employee wellbeing, ongoing development, and internal progression, we offer genuine, long-term career opportunities alongside industry-leading manufacturer training.
The Role
We are seeking a motivated and customer-focused individual to join our busy Service Department as a Trainee Service Advisor. This is an excellent entry-level opportunity for someone looking to build a career within the automotive industry, supported by structured training and development. You will play a key role in delivering an outstanding customer experience, acting as the link between our customers and our workshop team in a fast-paced and friendly environment.
Key Responsibilities
- Provide a professional and welcoming experience for all customers
- Accurately capture and document customer requirements and concerns
- Carry out vehicle walkarounds and support with service inspections
- Clearly explain recommended work and service requirements
- Prepare and communicate accurate cost estimates
- Schedule service and repair appointments efficiently
- Liaise with technicians to ensure work is completed on time
- Maintain regular communication with customers, ensuring satisfaction throughout their journey
About You
- Previous customer service experience and drivers licence is desirable
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple tasks
- A proactive approach with good problem-solving abilities
- Basic IT skills for system use and record keeping
- An interest in the automotive industry (knowledge is advantageous but not essential)
What We Offer
- Competitive salary with bonus opportunities
- Ongoing manufacturer and in-house training
- Clear career progression within a growing motor group
- A supportive, team-oriented working environment
- Recognition and rewards for performance and commitment
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
If you are enthusiastic, customer-focused, and looking to start or develop your career in the automotive sector, we would be delighted to hear from you.
Trainee Service Advisor in Cirencester employer: Platinum Motor Group
Platinum Suzuki in Cirencester is an exceptional employer, offering a supportive and professional environment where Team Members can thrive. With a strong focus on employee wellbeing and development, we provide structured training and clear career progression opportunities within one of the South West’s largest family-owned motor groups. Our commitment to recognising and rewarding performance, alongside a range of benefits including competitive salary, company events, and health programmes, makes us an attractive choice for those looking to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor in Cirencester
✨Tip Number 1
Get to know the company! Research Platinum Suzuki and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Trainee Service Advisor, you'll need to interact with customers and technicians alike. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider knowledge about the company and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Trainee Service Advisor in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Service Advisor role. Highlight any customer service experience you have, even if it’s from a different industry, and don’t forget to mention your interest in the automotive world!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you want to join Platinum Suzuki and how you can contribute to their supportive environment.
Show Off Your Communication Skills:Since this role involves liaising with customers and technicians, make sure your written application showcases your communication skills. Keep your language clear and professional, but let your personality shine through too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Platinum Motor Group
✨Know Your Stuff
Familiarise yourself with the automotive industry, even if you don't have extensive knowledge. Brush up on basic car maintenance and common service issues. This will help you engage in meaningful conversations during the interview and show your genuine interest in the role.
✨Customer Service is Key
Since this role is all about delivering an outstanding customer experience, think of examples from your past where you've excelled in customer service. Be ready to share how you handled difficult situations or went above and beyond for a customer.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions can help you feel more at ease and prepared when it’s your turn to shine.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask your interviewers. This shows that you're genuinely interested in the company and the role. You might ask about the training process or what a typical day looks like for a Trainee Service Advisor at Platinum Suzuki.
