Contract Support (EC3M) in London

Platinum Facilities Maintenance Services are a leading provider of building maintenance and engineering solutions across London and the South East. We deliver exceptional service to a portfolio of prestigious clients and iconic buildings, ensuring their facilities run safely, efficiently, and to the highest standards.

We are now looking for an experienced and motivatedContract Support to join our team based at our London Office in Fenchurch.

Qualifications and Required experience:

• Experience in a Contract Support role with a busy Facilities Management business (2-4 years).
• Critical Site experience
• WIIP/WIIP Reporting
• Customer facing/interaction experience – Regular client interaction.

General Duties:

• Clearing and reporting of any debt.
• Managing compliance, ensuring up-to-date and any remedial works are undertaken.
• Monthly, quarterly and yearly reporting, including run and review WIP reports.
• Ensure PPM's and paperwork is up-to-date.
• Undertake daily calls with contract team to ensure efficient planning.
• Subcontractors management.
• Assist Contract Manager with CAFM system as key user, including PPM records, reactive works and reporting.
• PO's & invoicing.
• Plan and arrange call outs, maintenance visits, delivery of materials, and extra works within contracted SLA's.
• Ensure that reactive and ppm jobs are attended and rectified within the correct SLA time, ensuring KPI targets are met/exceeded.
• Communicate effectively and build/ maintain relationships at all levels internal & external.

What we offer:

• 26 days annual leave (plus BH).
• O.T paid at x 1.5 & x 2.0
• 3% employer pension contributions.

We are an equal opportunities employer and welcome applications from all suitable candidates. We are proud to have made the Mental Health at Work Commitment be signatories of the Race At Work Charter and be a Disability Confident committed employer.

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