Partner Ops Lead in Manchester

About the Team

The Partner Ops Lead role is part of PXC Operations and reports to the Partner Operations Manager.

About your Role

The role of the Partner Ops Lead is to support the primary functions of Partner Operations to manage the sales order journey from the point of onboarding the partner/product through to effective in-life support of cash allocation and risk management changes. The role will have the ability to manage multiple processes simultaneously, to deliver the expected partner experience trading with PXC. It involves credit policy decisions, applying accurate PXC cash allocation and banking processes, plus project managing each new customer onboarding and in-life changes in contractual ownership, resulting from novation, insolvency procedures or company dissolution, coordinating with legal and financial teams, whilst maintenance of accurate records are also essential responsibilities.

The Partner Ops Lead will work with stakeholders to respond promptly to partner requests or business demands, will challenge any proposed breach to policy or process and ultimately, work to mitigate unplanned or excessive risk, whilst balancing the growth ambitions, and ultimately achieve customer, people, operational and financial targets.

Responsibilities

• Risk Focused: An approach required in the role with awareness of internal and external factors which could impact the partner’s ability to trade as agreed with PXC. Requires high attention to detail and accuracy in handling sensitive information, thorough due diligence and prompt responses to partner and business requests. Confidently work within the credit policy and adhere to regulatory standards and guidelines. Effectively project manage contractual changes, including new business trading, insolvencies procedures, company dissolutions and change of ownership strategies to mitigate bad debt and maximise cash collection.
• Multi Tasker: Manage multiple tasks effectively by prioritising responsibilities and organising tasks to meet quality and SLA. Track progress, identify when something has fallen off track, set corrective actions, and keep stakeholders engaged. Confident with systems and eager to learn new skills.
• Performance Driven: Takes ownership for quality performance against KPI’s. Collaborates across PXC with key resolver groups and decision makers to ensure timely completion of tasks within SLA. Project manages each customer onboarding ensuring timelines are well communicated. Proactively develops and operates within the expected competencies and behaviours framework. Maintains a forward-looking approach to emerging technologies and drives continuous improvement and efficient methodologies.
• Customer Centric: Puts the customer at the heart of everything, balancing business needs with customer experience. Ensures due diligence and risk management processes are designed and executed with the customer’s perspective in mind, making PXC easy to do business with. Builds strong relationships with customers, internal and external, fostering trust and confidence through a transparent and responsive service. Uses data effectively to enhance outcomes for partners while complying with ISO and GDPR standards.

Requirements / Qualifications

• Essential: Customer service experience; Multitasker; Performance driven; Data driven; Solution oriented; Stakeholder Engagement.
• Desirable: Credit Risk experience; Project Management experience; Advanced Microsoft Office.

Benefits and How We Look After Our Employees

Our brand new "PXC Flex" benefit launched in January 2025, which includes Flex30, an additional 30 hours of leave every year for you to use how you wish. Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces. A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme. Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus. Free broadband for all employees plus gifts for major life events such as marriages and births. Flexible salary sacrifice scheme including dental, gym plus a huge range of shopping and leisure discounts so you can save even more cash. A range of inclusive employee networks to help integrate employees into life at PXC. Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employees.

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

EEO Statement

We are an equal opportunity employer and are committed to inclusive hiring practices. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.