At a Glance
- Tasks: Be the go-to expert for end-user tech, ensuring smooth operations and optimal performance.
- Company: Join PXC, a dynamic workplace that values diversity and innovation.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and contribute to a secure digital infrastructure.
- Why this job: Make a real impact by enhancing user experiences with cutting-edge technology.
- Qualifications: Strong technical skills in Windows, Active Directory, and troubleshooting complex issues.
The predicted salary is between 50310 - 61490 £ per year.
Infrastructure, ensuring full compliance with UK legislation. Resilience - Delivering highly available, cyber resilient solutions.
Key Responsibilities
- Act as the subject matter expert for end-user technologies, including Windows devices, Active Directory, collaboration tools, and endpoint management platforms (e. g. Intune).
- Ensure end-user computing services operate at optimal performance levels by collaborating with internal teams, strategic IT partners, and external vendors.
- Draft end user comms, how-to guides and information to the business as part of the EUC service offerings.
- Provide 3rd line troubleshooting, root cause analysis, and expert-level support for complex technical issues, ensuring timely resolution within defined SLAs.
- Contribute to the delivery and continuous improvement of end-user platforms supporting strategic projects-ensuring they are secure, reliable, and aligned with business needs and enterprise standards.
- Support the design, deployment, and configuration of, standards, policies, and procedures that support a consistent and high-quality digital workplace experience.
- Participate in the on-call support rota, ensuring availability for critical incident response and escalation.
- Continuously identify and implement opportunities for service improvement, simplification, and innovation across the end-user computing landscape.
- Success Criteria
- Essential Strong technical expertise in end-user computing environments, including Windows 10/11, Microsoft 365, Active Directory, Entra ID, ADFS, and endpoint management tools such as Intune.
- Proven experience in diagnosing and resolving complex technical issues, with strong analytical and troubleshooting skills across multi-technology platforms.
- Solid understanding of system architecture, device management, OS build and deployment, and tools such as Power Shell, Microsoft Exchange, Azure, and Windows DNS.
- Familiarity with security technologies including antivirus, DLP, encryption, and endpoint compliance.
- Knowledge of ITIL processes and experience using ticketing systems in a service management environment.
- Ability to identify trends, prioritise incidents, and escalte effectively in line with standard protocols.
- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
- Strong documentation skills and attention to detail, with the ability to produce high-quality technical and support documentation.
- A proactive, user-focused mindset with a passion for continuous improvement and innovation.
- Ability to work effectively in large, cross-functional teams and collaborate with internal and external stakeholders.
Desirable
- Certification in Microsoft technologies (e. g. Microsoft 365 Certified: Modern Desktop Administrator Associate, Azure, Exchange, Active Directory).
- ITIL Foundation certification or equivalent.
- Experience working with both onshore and offshore support teams.
- Experience supporting mac OS and mobile platforms (i OS/Android).
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Understanding of large-scale ISP or enterprise network environments.
At PXC, we know that diversity means success and innovation.
We want our workplace to reflect the communities and customer we serve.
Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
About the Team
The PXC Cloud Infrastructure department delivers secure, scalable and intelligent digital infrastructure, integrating private and public cloud capabilities that empower innovation, accelerate deliver and safeguard the future of PXC.
- Secure by Design - Security is embedded into everything we do.
- Operational Excellence - We take pride in doing things right the first time, and better every time.
- Cloud-Thinking, Value-Focused - Our solutions are guided by business impact and user experience, maximising value, scalability and accelerating delivery.
- Collaboration Without Boundaries - We enable a consistent collaboration experience for our People.
- One Team - We are one team, supported by our strategic IT Partner, delivering a unified IT vision aligned with PXC's business objectives.
- Critical National Infrastructure - We provide essential services to support the UK's Critical National, end-user technologies throughout project delivery.
Use analytics and monitoring tools (e. g., Endpoint Analytics, Customer Thermometer) to assess user experience, identify trends, and recommend improvements that enhance productivity and satisfaction.
Represent the End User Experience function as a consultant on strategic projects, providing technical input and ensuring alignment with the EUC roadmap and Security Strategy.
Maintain accurate documentation and a strong working knowledge of end-user platforms, while staying informed on emerging technologies and industry best practices.
Ensure compliance with security policies and regulatory requirements, supporting the secure configuration and deployment of devices and end user technology applications.
Collaborate with strategic IT business partner support teams and business stakeholders to improve first-line resolution rates, reduce recurring issues, and translate user needs into effective technical solutions.
- Contribute to the development of
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3rd Line Support Engineer SME - FTC employer: PlatformX Communications
At PlatformX Communications, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through continuous training opportunities and collaborative projects that empower you to make a real impact in the fast-paced tech landscape of the UK. Join us to be part of a team that values innovation, teamwork, and the pursuit of excellence in End-User Computing.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer SME - FTC
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PlatformX Communications values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges PlatformX Communications might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PlatformX Communications!
✨Direct Apply to PlatformX Communications
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We think you need these skills to ace 3rd Line Support Engineer SME - FTC
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PlatformX Communications.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PlatformX Communications. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PlatformX Communications
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
