At a Glance
- Tasks: Provide exceptional customer service and manage client queries in a dynamic fintech environment.
- Company: Join FIS, a leader in financial technology shaping the future of money.
- Benefits: Career growth opportunities, inclusive culture, and resources for personal development.
- Other info: Collaborative team atmosphere with opportunities to innovate and contribute to your community.
- Why this job: Be the first point of contact for clients and make a real impact in their financial journey.
- Qualifications: Degree level education and experience in financial services with strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
The future of money is being built right now.
At FIS, we help the world’s businesses, banks and communities move, manage and grow money with confidence.
Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life.
About the role
The Client Services Team are the first point of contact for Clients, providing exceptional customer service, issue management resolution, system and technical support.
As a Client Contact Associate, you will report to the Client Service Team Manager.
This role is responsible for developing and maintaining effective relationships with Platform Securities’ Clients as the owner of all queries, issues and escalations.
Client Contact Associate s work closely with our clients’ point of liaison and their associated Account Manager to ensure the delivery of a consistently high level of service.
Success will necessate on building an understanding of the client’s business model and the services that we provide for them and recognising opportunities to improve new and existing services across the client base.
Strong communication skills are essential and the ability to build good working relations and comfortable engaging and communicating at all levels within a client organisation.
It will be necessary to represent Clients objectively at appropriate forums and to contribute to and implement Service strategy.
A track record of demonstrating excellent interpersonal and communication skills as well as strong planning and co-ordination skills are essential to ensure that all client enquires are responded to in a timely manner.
Your key responsibilities
- You will be responsible for the management, ownership and co-ordination of all service queries from clients including escalations and client complaints.
- You are the primary contact point for clients and will have an all-round knowledge of the business.
- You will be aligned to a specific type of clients e. g. Core Wealth and Institutional.
- You will have exceptional customer service skills, as the owner and coordinator of all service queries.
- You will need to work with the business and clients to review query resolution, data analysis, data entry, exception reporting and the planning & implementation of process improvements to support the client.
- Providing escalation support for more complex, technical business queries.
- You will be the owner and drafter of all client facing communications, so will need to have excellent written communication skills.
- You will be responsible for client facing incident communication and will therefore need to demonstrate that you are calm under pressure.
- You will need to maintain comprehensive knowledge of applicable products, services, and company policies and procedures.
- You will be an interface with clients to determine present and future needs and discusses progress toward solutions, building strong relationships as you go.
What you bring
- Educated to degree level or equivalent.
- Experience of working in a similar role within Financial Services and knowledge of the associated regulations.
- The ability to understand complex systems and workflows
- Thorough understanding of operations, services and products for Platform Securities and Corporate Clients.
- Experience of delivering exceptional client service and managing corporate relationships.
- Maturity, integrity and the ability to work independently to achieve objectives with the minimum of direction.
- Excellent time management, verbal and written communication skills.
- Decision making in a high-pressured environment.
- Self-motivated and a proactive with a can-do attitude.
- Exceptional attention to detail and analytical skills.
- Ability to build long lasting professional relationships with colleagues and Clients alike.
- Proficient in Microsoft Office applications.
- Results orientated and client focused.
- Strong team player who works collaboratively with others.
- Strong planning, organisational and problem-solving skills.
What we offer you
Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.
We offer
- Internal career growth opportunities
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Client Services Representative in London employer: Platform Securities Services Limited
Platform Securities Services Limited is an attractive employer due to its commitment to exceptional customer service and the development of strong client relationships. Employees have the opportunity to work closely with clients, contributing to service strategy and process improvements in a collaborative environment. The company values fresh thinking and teamwork, making it a dynamic place for professional growth.
Contact Details:
Platform Securities Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Platform Securities Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Platform Securities Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Platform Securities Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Platform Securities Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Platform Securities Services Limited!
How to prepare for a job interview at Platform Securities Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
