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- Tasks: Provide top-notch technical support to clients and distributors, both remotely and on-site.
- Company: Join an innovative company specializing in instrumentation for tough environments.
- Benefits: Enjoy a competitive salary of £40k-£50k and hybrid working options.
- Why this job: Be part of a dynamic team, learn cutting-edge technology, and make a real impact.
- Qualifications: Knowledge in networking, electronics, mechanics, and various operating systems is essential.
- Other info: This is a full-time role based in Berkshire with opportunities for growth.
The predicted salary is between 32000 - 42000 £ per year.
Berkshire – Technical Support Engineer – £40k-£50k – Instrumentation Platform Recruitment has partnered with an innovator of instrumentation for harsh environments. They are looking for a Technical Support Engineer to join their team based in Berkshire. You will provide first and second line technical support to the international client base. Main Duties: + Supporting customers and distributors through remote diagnosis + Learning about company products and working applications + Providing customer training both in-house and at customer sites. + Providing continuous feedback to engineering team + Working through a list of prioritised support tickets Knowledge Desired: + Networking (IP, Wi-Fi, GSM and serial protocol) + Electronics + Mechanics + Control systems + Windows, Linux and iOS operating systems Salary/Location: + The salary for this position is £40k-£50k, depending on experience + This role is full-time, based in Berkshire, with hybrid working options on offer If you feel that you have the right experience for this position then please apply with an updated CV, your salary/rate expectations and availability
Technical Support Engineer employer: Platform Recruitment
Contact Detail:
Platform Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific instrumentation products offered by the company. Understanding their applications and features will help you stand out during the interview process.
✨Tip Number 2
Brush up on your knowledge of networking protocols, especially IP, Wi-Fi, GSM, and serial protocols. Being able to discuss these topics confidently will demonstrate your technical expertise.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved technical issues in the past. This will be crucial for the support role.
✨Tip Number 4
Since customer training is part of the job, consider how you can effectively communicate complex technical information in a simple way. Practice explaining technical concepts to non-technical audiences.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and required knowledge areas, such as networking, electronics, and operating systems.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous technical support roles and your familiarity with the technologies mentioned in the job description.
Salary Expectations: Be clear about your salary expectations. Research typical salaries for similar roles in the industry to provide a realistic figure that reflects your experience and the market rate.
Availability: Clearly state your availability in your application. If you have specific notice periods or preferred start dates, make sure to include this information to help the employer plan accordingly.
How to prepare for a job interview at Platform Recruitment
✨Understand the Products
Make sure to familiarize yourself with the company's products and their applications. Being able to discuss specific features and how they relate to customer needs will show your genuine interest and preparedness.
✨Showcase Your Technical Skills
Be ready to discuss your knowledge in networking, electronics, mechanics, and control systems. Prepare examples of how you've applied these skills in previous roles, especially in troubleshooting or support scenarios.
✨Demonstrate Customer Support Experience
Highlight any previous experience you have in providing technical support. Discuss how you handled difficult situations, resolved issues, and trained customers, as this role heavily involves direct interaction with clients.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, the types of support tickets you'll be handling, and how feedback is communicated to the engineering team. This shows your engagement and eagerness to contribute.
