At a Glance
- Tasks: Lead and optimise repair operations while ensuring top-notch customer service.
- Company: Leading communications technology business with a focus on innovation.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Onsite role in Cambridge with opportunities for continuous improvement.
- Why this job: Join a high-performing team and make an impact in the tech industry.
- Qualifications: Degree in Engineering and experience in managing repair operations.
The predicted salary is between 50000 - 65000 £ per year.
Location: Cambridge (Onsite)
Salary: £50,000–£65,000
Type: Full-time, Permanent
My client, a leading communications technology business, is looking for a Repair Operations Manager to lead its repair service operations. This role is responsible for managing the end-to-end performance of the repair centre, driving operational excellence, and ensuring the delivery of exceptional customer service across a fast-paced engineering environment.
Key Responsibilities
- Lead the day-to-day operation of the repair centre and manage service delivery against KPIs and SLAs
- Drive capacity planning, operational efficiency, and continuous improvement initiatives
- Manage budgets, resources, and inventory to optimise performance
- Oversee technical repair capability and maintain high engineering standards
- Work closely with Engineering, Supply Chain, Commercial, and Customer Support teams
- Develop and mentor the repair operations team, driving performance and accountability
- Ensure compliance with ISO9001, Health & Safety, and security requirements
- Support commercial activities, including tenders, pricing, and service proposals
Requirements
- Degree in Engineering or equivalent technical experience
- Proven experience managing repair, service, or production operations within an engineering environment
- Strong leadership skills with experience managing KPIs, budgets, and operational performance
- Experience driving Lean, Six Sigma, or continuous improvement initiatives
- Excellent stakeholder management and customer-facing experience
- Strong commercial awareness and analytical skills
- Eligibility to obtain UK Security Clearance (SC)
What’s on Offer
- £50k–£65k salary
- Onsite role in Cambridge
- Opportunity to lead a high-performing engineering operations team
- Work on innovative communications technology used worldwide
- Collaborative environment with excellent career development opportunities
Repair Operations Manager in Swavesey employer: Platform Recruitment
As an Electronics Engineer at our Cambridge location, you will be part of a dynamic team that values innovation and collaboration, offering a stimulating work environment where your contributions directly impact high-performance electronic systems. We provide competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can advance your career while enjoying a supportive and inclusive workplace culture.
