Service Engineer Location: UK-wide territory (regular travel required) Employment: Permanent Overview An established manufacturer of heating appliances is seeking a Service Engineer to carry out warranty work, servicing and repairs across gas, electric and solid-fuel heating products. Working closely with a regional service team, you will diagnose faults, resolve technical issues and deliver a high standard of customer service. The role involves working across a designated territory, with travel to other parts of the UK as required and overnight stays of up to four nights per week. A fully equipped company van, laptop/tablet and phone will be provided. Key Responsibilities * Carry out warranty inspections, annual servicing and repairs on heating appliances. * Diagnose faults and resolve technical issues efficiently, aiming for first-visit resolution. * Determine whether faults are caused by manufacturing defects, installation issues or user error. * Complete chargeable servicing and repair work, including taking customer payments on-site. * Identify opportunities to promote additional servicing and maintenance work. * Maintain accurate records of service calls, tests performed, faults identified and work completed. * Submit technical reports and service documentation through the company's digital systems. * Ensure customer safety and compliance with relevant regulations, issuing safety notices where necessary. * Return faulty components with appropriate labelling for further investigation. * Deliver professional, courteous customer service and represent the business positively. * Support product training for retailers and other company personnel. * Maintain the company vehicle, ensuring it remains clean, roadworthy and properly serviced. Requirements * Proven experience servicing, repairing or maintaining heating appliances or comparable equipment in the field. * Full UK driving licence. * Relevant gas safety qualifications, including: * CCN1 – Domestic Core Gas Safety. * HTR1 – Gas Fires and Wall Heaters. * CONGLP1 – LPG Changeover. * CPA1 – Combustion Analysis. * Relevant Gas Safe requirements and registration. * Strong face-to-face communication and customer service skills. * Confidence discussing service charges and payment requirements with customers. * Accurate record-keeping and report-writing skills. * Familiarity with email, Microsoft Word and digital reporting systems. * A proactive, professional and diplomatic approach to resolving customer issues. * Flexibility to undertake varied duties and regular overnight travel. Candidates with relevant heating industry experience but without all the listed qualifications may also be considered. Benefits * Fully equipped company van. * Company-provided laptop/tablet and mobile phone. * Ongoing product training and technical development
Service Engineer employer: Platform Recruitment
As a leading employer in the graphics and engineering computing sector, we offer an innovative work culture that fosters collaboration and creativity. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead impactful projects, making this role not just a job, but a pathway to a rewarding career. Located in a vibrant tech hub, our team enjoys a dynamic environment with access to cutting-edge resources and a supportive community.
