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- Tasks: Lead a dynamic repairs team and ensure top-notch service delivery.
- Company: Innovative communications tech company in Cambridge.
- Benefits: Competitive salary, leadership role, and opportunity for growth.
- Why this job: Shape operational performance in a cutting-edge technology environment.
- Qualifications: Electronics qualification and experience in team supervision required.
- Other info: Onsite role with occasional travel and a focus on process improvement.
The predicted salary is between 45000 - 52000 £ per year.
A growing communications technology business is seeking a Repairs Centre Manager to oversee the daily operations of its Cambridge Service Centre. The role focuses on delivering high-quality repair services in line with SLAs and KPIs, while leading and developing a technical team.
Key Responsibilities
- Lead, develop, and performance manage the repairs team
- Ensure service delivery meets contractual SLAs and business targets
- Act as the main customer contact for repair services and escalations
- Manage workflow, capacity planning, and repair centre costs
- Maintain compliance across health & safety, quality, and security standards
- Drive process improvements and support new product introductions
- Liaise with internal departments and regional repair partners
Requirements
- Electronics qualification (minimum ONC or equivalent)
- Experience supervising teams within an electronics repair or manufacturing environment
- Strong customer-facing B2B experience
- Experience managing SLAs and service workflows within an ERP system
- Commercially aware, data-driven, and organised
- Full driving licence and flexibility for occasional travel
What’s on Offer
- £45k–£52k salary
- Onsite role in Cambridge
- Leadership position within an innovative technology environment
- Opportunity to shape operational performance and service excellence
Repairs Centre Manager employer: Platform Recruitment
Contact Detail:
Platform Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the electronics repair or manufacturing sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Repairs Centre Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SLAs and KPIs. We want you to showcase your experience managing service workflows and how you’ve driven process improvements in past roles. Be ready to share specific examples!
✨Tip Number 3
Don’t forget to research the company! Understanding their values and recent developments in the communications technology space will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Repairs Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Centre Manager role. Highlight your experience in managing teams and delivering high-quality services, as well as any relevant qualifications. We want to see how your background aligns with our needs!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples that demonstrate how you've met SLAs, improved processes, or led successful projects. This helps us see the impact you can bring.
Be Clear and Concise: Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Platform Recruitment
✨Know Your Stuff
Make sure you brush up on your electronics knowledge and any relevant qualifications. Be ready to discuss your experience in supervising teams and managing SLAs, as this will show you understand the technical side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in the past. Think about specific situations where you improved performance or resolved conflicts, as this will demonstrate your capability to manage the repairs team effectively.
✨Understand the Business
Familiarise yourself with the company’s services and their approach to customer satisfaction. Being able to discuss how you can contribute to meeting SLAs and KPIs will impress the interviewers and show that you're aligned with their goals.
✨Ask Smart Questions
Prepare insightful questions about the company's repair processes, team dynamics, and future projects. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.